Here you can choose which regional hub you wish to view, providing you with the most relevant information we have for your specific region. This can cause a change in scope of project. to set the scene this session explored what we can learn from both of these case studies and how we can apply these lessons learned to future projects. "Here's my rundown of the major failures and why this debacle happened. Capital Projects director Andrew Wolstenholme is in charge of delivering the challenges of post-Terminal 5 airport construction. It was their accountability and the accountability of their suppliers. Terminal 5 represents an enormous investment in buildings, systems, technology, systems, and human processes. * Risk factors involved in the project (Economical, Political, Social, Environmental). In 2003, I was elected Chair of SITA the airline industrys network and solutions company when it was seen as an anachronism selling purely commodity products. Heathrow BA representatives WebThe Barcelona-to-London flight was delayed. If BAA is considered to be anti-competitive it could force BAA to sell assets for example Gatwick. Passionate about BA, hes survived huge corporate ructions over the last 12 years but did he ever consider quitting over T5? to holding daily and weekly meetings where attendees, including senior managers, This leads to difficulty in negotiation between supplier and client, Risk of differences in business ethics leads to difficulty in decision making. Terminal 5 After 15 years of planning and construction, the opening day of this high-tech facility at the worlds busiest airport was without doubt the airport operators finest and darkest hour all rolled into one. Writing on his blog, the foreign secretary said he had been harangued at a gathering of EU foreign ministers, days after the terminal's opening was marred by a botched baggage handling operation and multiple flight cancellations. Theres no point in accountability if you cant do something with it. The structural change that [BAA chief executive] Colin Matthews has brought in takes out an important handover at the beginning of the process and at the end of the process, he adds. Its centrepiece is a 78-metre, 77 tonne metal sculpture by Richard Wilson called 'Slipstream', and it's built to handle 20 million people and 100,000 bags. Delivering more than 200 IT projects was easy when compared to the people element of the plan, said BAs programme head of information management for T5, Glenn Morgan. The losses topped $4bn (2.7bn) in the last three months of 2008 alone, when the global credit, financial and economic crisis became acute and aviation fuel prices hurt carriers. We are now going to do 80% of our work through 15 to 20 suppliers.. Computer Weekly reports that IBM supplied software components: The system was designed with Dutch company Vanderlande and IBM. The facility, situated on a 251hectar site had 6000 people working on site at any one time (Health and Safety Executive, 2005). 03 Jul, 2008 On day one, the baggage system did what it was designed to do. This is the year we put the IT infrastructure and systems in place to manage our people and passengers, he said. It was clear that different projects and different suppliers needed different procurement approaches to match risk to reward and optimise cost. Do you believe in mentoring? Oh, and Terry Pratchetts Discworld series for insights into human (and non-human) nature. Find the proposed structure for Heathrow Terminal-5, Organization Breakdown structure, Work Breakdown Structure, Project Hierarchy structure, Gantt Chart in the appendix 1234456. Do you have a sport you practise? system testing by BA as significantly contributory. According to the British Airports Authority (BAA), "It has taken 400,000 man-hours of software engineering just to develop the complex system, and coding work is set to continue even after the initial installation begins." A. I played a part in BA.com which I am very proud of, but that is something many people in BA have contributed to, so I will instead go for turning around SITA (Socit de Tlcommunication Aronautique). Milestone 4: Completion of Rail and Road Infrastructure and Testing and Land scrapping phase. Q5 will be successful if we have really transformed our airports if people continue to write letters saying: that was the best passenger experience and what a great building and infrastructure have been produced on the way there. Customers dont care and nor should they if someone is directly employed by BA, SITA or Amadeus.. Miliband said a furious EU ministerial counterpart, whose bags had been lost at T5, had asked him to reprimand BA and BAA. We use cookies to personalize and improve your experience on our site. During the inquiry it Heathrow's glittering new Terminal 2 - or 'the Queen's Terminal' - opened this week. Failure of align in meeting the interests of individuals and corporations. A passenger told the BBC: "Apparently the computer software told the baggage people that the flight had taken off. The [parliamentary] report makes clear the software for the baggage system is provided by BAA, their contractor Vanderlande and their subcontractor IBM. Along with BAA, they are the most mission-critical for us and we need very particular relationships with those organisations. Get started by entering your email address below. By Sharon Stufflebeme, Managing Director, Technology Consulting and Sandip Shah, Managing Director, Technology Consulting. this lack of co-operation, though the TSC also cited poor staff training and Heathrow My take: there's never enough time or budget to test, train, and prepare properly for launch. A. Privacy concerns. 0000000556 00000 n A. I dont read business books life is too short. To overcome the communication T5 agreement. The combination of below process constitutes risk management: This process involves in identifying potential risk which affects the project, its further classified into Internal and External risk which affect the project in achieving the scope. Overall management and co-ordination of the projects. Chicago O'Hare changing from Terminal 1 to Terminal 5 5. Copyright 2003 - 2023 - UKEssays is a trading name of Business Bliss Consultants FZE, a company registered in United Arab Emirates. 206 0 obj<>stream From Computing: Training and familiarisation procedures were carried out for a year so that staff could test the new IT systems in place throughout the building. He points out that even before the T5 opening, BAA was clear that its whole approach to designing and procuring infrastructure had to be fundamentally shifted forward in Q5 compared to Q4, which was dominated by the T5 programme. In Q4 we tended to have isolated projects supporting individual terminals, he says. endstream endobj 195 0 obj<>/Metadata 21 0 R/PieceInfo<>>>/Pages 20 0 R/PageLayout/OneColumn/OCProperties<>/StructTreeRoot 23 0 R/Type/Catalog/LastModified(D:20060531184816)/PageLabels 18 0 R>> endobj 196 0 obj<>/PageElement<>>>/Name(HeaderFooter)/Type/OCG>> endobj 197 0 obj<>/ProcSet[/PDF/Text]/Properties<>/ExtGState<>>>/Type/Page>> endobj 198 0 obj<> endobj 199 0 obj<> endobj 200 0 obj<> endobj 201 0 obj<> endobj 202 0 obj<> endobj 203 0 obj<>stream Everyone in BA recognised that it does not matter to our customers where the problems were they paid good money, bought tickets from BA and deserved to have a great travel experience, which we did not deliver. Its a tribute to how well the whole thing is working together. HWrH+(o bb"lwNFtOJP-j* xref The Information Commissioners Office (ICO) expressed concern that the move may breach data protection laws even though BAA planned to delete fingerprint data after 24 hours. There were no hitches that day and the first flight left a minute early. agreed that the opening of Terminal 5 carried inherent risks. * Its assumed the derived T5 agreement will effectively work between BAA and suppliers, team work can be effectively achieved. Heathrow Terminal 5 Coby concludes: Everyone learned a lot from T5, which is surely the most important point, and precisely why the terminal is functioning so well now., 1978: Joined civil service as trainee and worked in Departments of Transport and Environment, 1992: Principal Private Secretary to John MacGregor as Secretary of State for Transport, 1996: Secondment to BA Information Management department, 1997: Joined BA and led the outsourcing of its reservations and check-in systems to Amadeus, 2000: Appointed CIO with accountability for IT policy and strategy, 2001: Made BA Group CIO with responsibility for IT operations and new IT developments, developing BA.com and IT for T5, 2009: Added role as Head of Financial Shared Services. The purpose of risk matrix is to determine the level of risk (High, Medium and Low), resulting provides information to both Stakeholders/Organization to concentrate and mitigate the identified risk. As reported in ComputerworldUK, the T5 systems represented a massive business transformation effort for British Airways: The technology has let British Airways create what is believed to be one of the airline industrys first Order Data Stores (ODS). risk that I agreed to take.. Wolstenholme says BAA should now be more able to focus on the added value client role consulting with airlines, developing briefs, and passing on risk to suppliers when appropriate. The ODS will combine customer information from across the complete booking-to-fulfillment lifecycle in a single unified data layer. The roof on the main building of Heathrows Terminal 5 was completed last month. In March 2007 the Office of Fair Trading asked the Competition Commission (CC) to investigate the supply of airport services in the UK on the basis that it suspected that BAAs position as the owner of the UK biggest airports was preventing , restricting or distorting competition. 'I've been too excited to sleep,' John Kaye, the airport's development director, told The Telegraph. A. Should encapsulate the roles of Contractors, Cost controllers, Schedulers, Risk manager, Operations and Control as an when required during the Project life cycle, Level of participation as designed by Project Leader, Responsibility matrix for Heathrow Terminal in the Appendix, To communicate effectively with better understanding of the project among the Stakeholders, Project managers, Project team members there shall be standard procedures to be followed in a Project management context. Committee (TSC) investigating the debacle has concluded that the chaotic Vanderlande Industries is fully responsible for design, software development, manufacturing, installation, commissioning and integration of this baggage handling system. WebCentral waiting area in Terminal 5. * Terminal 5 has the potential to become a major Surface Access interchange or substitution by providing an important role in the South East transportation system of U.K. * Resource availability throughout the Life cycle of the Project. wrong namely issues with the baggage system, security searches and car Devices are deployed, connections are being integrated and 2007 will be testing year. deeply regrettable that so many were allowed to bring the operation of A. Philip has set up a Heathrow Customer Stakeholder Board which is has brought about a sea-change improvement in attitude and openness. WebTerminal 5 when constructed will be able to handle 30 million passengers per year, taking Heathrows total number of passengers to around 90 million. We did that very well, says Wolstenholme of the T5 project delivery. We may fly to 157 countries and deal with 34 million customers a year but we are a tiny part of the worlds inter-actions and growing interdependencies, Coby says. The activities/task may be listed in order of entry of Start date, Finish date, duration and Slack and appropriate to their graphical bars we can find the Start, Finish, duration and slack as well. Heathrow Terminal 5 and Wembley are two high profile projects whichwere both for different reasons perceived as less than successful by the public. Contributing to strategy, policy and procedure. The book I most admire is The Later Roman Empire by AHM Jones, because he pulled together everything then known about the so-called end of the Roman Empire and brilliantly described the economy and society in its entirety. Here you can choose which regional hub you wish to view, providing you with the most relevant information we have for your specific region. Ms Ellman, who Coby says: The mea culpa is, in my view, unavoidable, honourable and the right thing to do and, when I talk to people who were there, they recognise that., Human face much hoping for the best BAA had engaged in prior to the opening of Terminal There will be two systems including a main baggage sorter and a fast track system. BAA will now use a single digital photograph to confirm passengers at the gate are the same as those that check in a system used in most other international UK airports. An operations readiness typology for mitigating against This is not now one cap fits all, explains Wolstenholme. UK Under-Secretary of State for Transport, Jim Fitzpatrick, testified before the House of Commons under harsh questioning: The management of terminal 5 is an operational matter for British Airways and BAA, but that does not mean that the Government are not taking a keen interest in seeing that the difficulties T5 has faced since it opened last week are addressed and resolved as quickly as possible. From ComputerworldUK: Terminal 5 has cost BA and the British Airports Authority 4.3bn [$8.5 billion] to build and outfit. BAA and BA have now committed By Editor. The professionalism of the IT services and the acceptance of responsibility for the quality of that service have greatly improved. Airline. What is your greatest strength? WebIntroduction BAAs Terminal 5 Programme at Heathrow Airport is currently one of Europes largest construction projects. endstream endobj 205 0 obj<>/Size 194/Type/XRef>>stream We're here to answer any questions you have about our services. BAA and BA plan working together for system integration over two years, weve been focused on bringing systems together. T5: The Concept 2. If the BA.com guy can demonstrate that spending 100,000 will deliver a quarter of a million pounds this financial year, then yes, we will invest, he says. That is, they care for our paying customers. BAA has of course prided itself over the last decade or more for leading the way when it comes to innovative procurement to drive down the construction costs and increase the quality. Considering these the risk assessment is done for Heathrow Terminal-5: Awareness of the Project to both the customers and stakeholders. A construction programme to transform airports by 2013Airport owner BAA is about to embark on an ambitious five year, 6.6bn programme to transform its seven airports. A. To construct sixty new aircraft stands inclusive of stands designed for the most advanced aircrafts like Airbus A380. In the airport design sector, the company is most known for Heathrows Terminal 5 (T5) building, which opened in March 2008 after 19 years of design and construction, and the longest public inquiry in British history. 0000002100 00000 n People believed that collectively we had all done enough, that the infrastructure was in place, delivered on time and on budget with extensive trials and testing, he explains. London Heathrow says its has 'learned lessons from T5 opening' T5 is in a fantastic situation. In SITA we have a new technology lab looking at IT innovation and I am on the board of SITAs joint venture with Airbus called OnAir, which is pioneering on-board data and voice connectivity. These will facilitate cooperation and coordination. (in concurrence with the Competition Commissions findings). Hundreds of passengers had volunteered to take part in pre-opening trials. A business case is required form of document, supporting an argument for a proposal of the desired Project like (Project Rationale, Scope, Objective, Deliverables, Assumptions, Considerations and Constraints, Financial Analysis, Critical Success factor, Option Appraisal). Most reports have focused on stranded customers, a crazed supermodel, and Queen Elizabeth's grand opening speech, which called the terminal "a 21st Century gateway to Britain.". Coby also believes that effective relationships with suppliers are fundamental and he has been working hard on getting new structures in place at Heathrow over the past year. HT-5 being developed on such a large scale, proactive measures to be taken if any form of threat like Terrorist attack. BA.com now represents 50 per cent of UK sales by volume and it provides a cost-effective customer service, says Coby. Publish that book on Roman history, Q. For historical reasons, the Stansted economic regulation report always comes a year later. This is entirely down to Colin and Philip but we believe we have resolved all the issues with BAA. From ComputerworldUK : Terminal 5 has cost One of the drivers for getting simplicity into our organisation is to take out these handovers. He says that if you are looking for key lessons learnt from T5 opening, one must be for BAA to assure the smooth integration by all parties of projects back into the operating airline business.