purchased top loader LG in 2012 model WT5101HW, the top has rusted thru on one side and is all around the inside of the top, I would like to send pictures if possible.. Company says it is due to detergents,, what are you suppose to use.. Almost $2000 for both. Is there no recourse? Four years old and rusted out! Ruined a new set of sheets and towels. i have been through All of their little scenarios!!! I have the same exact problem. We also have rust problem with our LG washing machine, model LG WT5101H. Your email address will not be published. They all mildewed. There is rust around the bleach dispenser but also the tray you pull out to put the detergent in. The lawsuit claimed the Samsung appliances were. Add my name I have picture after less than a year, rust and clothes stains. This machine was purchased in 2012 is a top load true balance direct drive. It was black! Bunch of Crooks!! Its poorly designed, thus LG error.. Thank you. They both look horrible!! Bought my lg toploader in 2013. Within 9-10 months the metal area around the plastic insert in the bleach dispenser began to bubble under the paint. Rust around the water/detergent dispenser. I have the same issue. We also have the same issue with our LG washer, purchased from Sears. Their customer service told me they would do something about this and never bothered to call back. Can I join your class action law suit? My clothes are sometimes affected as well. I think I have written here before but have never heard from anyone. My LG washer is also rusting around the bleach dispenser. Started rusting a few years later. LIKE YOU ALL CALLED THEIR 800 AND GOT THE ONE YEAR WARRANTY SPEECH ETC. administrator or law firm. Now I call & they tell me that there is no history of my complaint. Our 2014 LG WaveForce that had been impeccable thus far and has been meticulously cared for by myself, began rusting around the bleach compartment in the last few months. POS !!! I am so frustrated!!!!!! I am also having the issue rusting prematurely around the bleach dispenser and the paint is peeling I only bought the machine 2016. My washer is now completely in operatable because the metal has corroded and the cap no longer fits. It is comical to say the rust is due from using the machine in the manner in which it was designed. I now have a hole adjacent to the dispenser. For the price I spent on this washer, I am floored that this is happening. Ive ruined more linens and whites with rust stains before I realized what was causing them. I called again, and Included me my LG washer is dusting under the bleach cup I called LG and he essentially discounted the rust issue. Also didnt know about the Class Action Suite. LG is not a reliable appliance and they will not take care of the problem. Not to mention the fact that in EVERY cycle BUT the Bulky option he water level doesnt even go high enough to wet the contents. Mine started shortly after purchasing. Whos protecting them? Based on our research and recall data from the CPSC, avoid washing machines brands like Samsung, LG, Whirlpool, and GE. What do I need to do? Im on a disabled budget so I guess I will have to keep the clothes, linens, etc. I know I didnt chip the paint, I know very well what I saw was corrosion from bleach/moisture. Since there is nothing the consumer could or should do to prevent this, it certainly appears to be a product defect. I usually buy LG products and never again will I purchase and stick with Samsung. Im having the same problem; how can I fix this? When I contacted the warranty company I was told that it only covered mechanical issues. Rust started to accumulated about a year after we got our washer. My washer has total rust edge around the bleach dispenser and rust around a blue circle knob thing on back also. Now the rust is spreading. John A . I would love for them to pay for eveything that I had to replace. Please include me this is horrible I have chunks of rusted pieces breaking into my wash loads. I have a LG top load washing machine. There was a similar Samsung washing machine rust class action some months ago. Horrible washing machine. LG customer service is basically worthless, couldnt even find the part number. I am very disappointed as well since we paid top dollar for a very poor quality appliance. Some rust has gotten into machine and stained clothes. Cheap Chinese steel. Information contained in service manuals typically includes schematics / circuit diagrams, wiring diagrams, block diagrams, printed wiring boards, exploded . Please add me to the law suit.i was not aware of this class suit until now. I have a sever rusting around the bleach dispenser. The tops are allegedly defective and begin to rust within months or a few years of purchase. This is CRIMINAL!! LG Electronics 1457 complaints 445 resolved 1012 unresolved File a complaint to LG Electronics LG Electronics contacts (added by reviewer) Phone number 8800 200 7676 Website www.lg.com Category Appliances & Electronics View all LG Electronics contacts Ditto on the terrible rusting. Inside is rusted out! Horrible! The bleach dispenser is a plastic insert which fits into the metal top of the washer. I would like to file a claim with the class action law suit for my LG washer machine. Mine began about two months after I bought it. Sooo mad. LG recalled 457,000 units in 2012, and Whirlpool recalled 170,000 units in 2020. The rust started a few years back, doesnt look pretty ,but oh well. Same rust problem around the bleach dispenser within one year. The water outlet started rusting at about the two year mark and progressively worsened. Can I join a class action against them? I can see the rust has spread. Lots of my clothes have been damaged due to the rust spots. Now it has rusted all around the dispenser and we also noticed rust forming around the hinges of the lid. How can I fix this ? I seldom use bleach. For a machine the cost as much as it does, has a 10 year motor warranty, it makes no sense and is completely irresponsible on the part of LG. The rust spread all around, and as it. !, and saw the information on the lawsuit. My LG washer is starting to rust right side of bleach dispenser. Top Class Actions is a legal news source Our laundry comes out with so much rusty flakes and most light garments are ruined with rust stain; some bigger rusty flakes can be manually rubbed off of garments before drying but that leaves rusty mess on laundry floor and tub, and therefore more manual cleaning for us. Unbelievable attitude for LG to take. She said they can deny it. Bleach somehow makes its way into the color loads. settlement administrator or your attorney for any updates regarding DO NOT PURCHASE AN LG CLOTHES WASHER. I WAS GREETED BY A LOVELY LADY WHO HEARD ME OUT AND PUT IN A WORK ORDER FOR SOMEONE TO COME OUT AND ASSESS. Ive never had a washer rust before! !! Has anyone had luck with customer support or having their washer replaced. WDP3B WDP3N WDP3R WDP3S WDP3W WM0642HW. Dont purchase an LG Washer. I lifted the top of the washing machine and the freakin plastic, baby-blue bleach filler fell on the floor. I have same rust problem around bleach dispenser. Please help! Or have you had any results getting LG to replace the tops? Contact Us: 800-638-2772 (TTY 800-638-8270), Toll Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. One minor injury has been reported. For tough spots, let the paste sit for 15-30 minutes before scrubbing it off. Asked the tech about it and if it could be fixed and he said it was from us spilling bleach on the paint coating. Have the same Rustin problem under the bleach cup and screws of the top load. Over the years is has gotten worse and I am now looking to purchase a new one. Ive followed the directions as per instructed by LG when putting in the bleach and I am still stuck with this problem. Thanks! I dont know how to join but Id sure like tomine is doing the same thing! Its been rusting a few A years now. How do you join this lawsuit. I have the same problem. I have a WT5170HV I purchased in June 2012 that also has this rust issue. If you have one of these, get rid of it before it gets to the advanced stage that I mention above. Rust all around the bleach dispenser. What a pile of friggen BS! Purchased this for my Bed and Breakfast. Mine too, its SO BAD. This is an ongoing Lg Issue and they know of it and will not fix anyone washer this has been an ongoing issue since 2012 they have just not fixed it because they feel that if you don,t do your homework and research it then thats your job they just want your money i have had two techs come to my home that have said that LG knows of this issue!! I how of a washer doing the same. I have the same problem with my washing machine but my dryer is messed up as well. This LG washer has ruined numerous articles of clothing and bedding. at first i saw the specs and particles and thought my kids just had dirt in their pockets but upon further inspection I realized the whole machine was rusting out and peeling. Today I was cleaning the washer and the whole dispenser part collapsed in my hand and have a big whole all rotted through. We bought ours in 2017 I think and I just was doing laundry and noticed a chunk of rust as well as rust drip-stains in the fabric softener dispenser. The first time I pulled the tray out a huge chunk of metal broke off of it. Works great except for the rust. The washer was purchased at Home Depot with an extended warranty. It is not right that the company should be able to dismiss a claim as consumer error when the same thing is happening in different households around the country that is NOT consumer error, that is a faulty machine (a defect from the company something that a company that stands by their name would take care of!!). It has gotten worse over the past several years despite the fact I always clean it on a monthly basis and leave the lid open when not in use. Unfortunate it was dismissed. Pun intended! I bought an lg direct drive from Best Buy in November 2019. I have the same problem with rust, is there a recall ? We noticed it starting in the bleach dispenser a few months after pushing the wash machine. We had a basic Maytag washer prior to this high-end LG. My lg washer is rusted where the bleach goes. My LG washing machine has rusted around the top of the tub in addition to the bleach dispenser area. I wish everyone the best of luck with their issue and hope I can get mine resolved quickly. I purchased an extended warranty costing a fortune, this manufacturers defect, LG will not cover. I also have this problem with my Lg top load washer I bought in 2012. Rust spots are are getting on clothing and sheets. LG should reimburse or provide a repair for something like this IMMEDIATELY! Get product support, user manuals and software drivers for the LG WT5070CW.ABWEEUS. I first noticed it around the top ring about the tub, an dafter seeing a tv news report on the LG washers bleach dispenser, I pulled the plastic dispenser out and it is starting to rust under the plastic dispenser also. So you as the consumer dont purchase an LG !! After 5 years I am having to buy another washing machine.I will be buying another LG. Weve had major rust on our top load washer and ruined many of our white clothes. and now knowing it is a common thing I might return the iteam. Hi, thank you for replying to my question. All other parts are available, only the part that is causing this issue can not be found anywhere online. I did a search about this issue and found this page. I purchased a new LG top load washer from Costco. Its clearly failing and such a shame it has not lasted long at all. We paid too much for this washing machine to be experiencing this type of problem only after 5 years. Learn More. I take it none of the problems that were having is listed in the warranty? Figures! I purchased a home and the LG washer was included. My Grandson was furious at me for ruining a sweatshirt he had! Samsung has received 733 reports of washing machines vibrating excessively or the top detaching from the machine's chassis, according to the CPSC recall notice. Per Wikipedia LG has an environmental record. On the left side of the washer where the Bleach Fill/Drain is located, it has rusted completely out to the point that rusted metal pieces are building up around the drum and some getting into the laundry. I will never buy another LG product again. I bought my LG in Jan 2017 and the rust is just now starting to show up. I am now waiting to hear from LG about a resolution. Mine has rusted so bad its going to rust through pretty soon. that I havent thrown Same rust issue here and Im a single user household as well as OCD and take excellent care of my things. The bleach dispenser kept breaking chunks into my clothes and then it fell hitting the spinning load then it broke through completely. How do I join the lawsuit? . I bought a new LG set in 2018. had many texts and calls and no support. I have had rush from the dispenser for over 4 years. The end result to the rust problem is at best destroyed clothes, but worse the potential for someone to get cut on the dispensers rust and have a severe tetanus reaction and die. They ignore my emails, or say that they cannot help me. My LG washers rust problem is growing around the bleach dispenser. We have to buy a new washer because it leaves pieces of rust and other stuff on our laundry. I thought buying LG would be great since every Samsung appliance has been crap. Our washer is just rusted, it is perforated through the top. I will NEVER by another LG, ever. I contacted LG directly to replace the top. TB Ruin $1,000s of dollars in sheets towels and bedspreads. Like they arent aware of exactly what the problem is and what the repairs will be. And when or if you do call customer service get the techs name that you spot with and her ID.NO. Put me on the lawsuit. So I dont agree that it is consumer error. My husband and I bought my top loader LG washing machine in 2013 and the whole top of the wash machine Around the bleach cup and the detergent cup is rusted out, I would just like mine to be repaired .. Im happy with it it other than the rust issue. Ive been in communication with LG over the years sending them pictures and they just say its my fault for not wiping away the bleach. I would like to be added to this, I have the rust problem as well as the fact that the washer put holes in half of the clothes that I have washed and its so rough on all items. I have both LG washer and dryer. Why not use water proof screws?? Please read my reply to the other customers complaint about this issue as a matter of fact i am on the phone with them as i am typing this they are not claiming responsibility for this issue so contact the BBB Where you live and post pictures on the site where you purchased as well as LG Website so other buyers will know not to purchase their product hit them where it hurts in their pocket or maybe if enough people complain to the BBB and star posting your pictures to their website because they feel like they are a big company and nobody cant touch them!! I hope LG has to make good on this and the Courts can do something to help the people from getting ripped off. Please tell me how I can become part of this lawsuit. These are very expensive..Should not be happening. Not only rust issues. 07-27-2020 12:57 PM (Last edited 10-22-2020 10:57 AM by MsBri1 ) in. Same here. Customer service directed me to their parts department. I cant believe they havent recalled it and the class action suit was dismissed. I AM COMPELLED TO PURCHASE ANOTHER WASHING MACHINE FOR CLOTHES SINCE MINE HAS BEEN RUSTING FOR OVER A YEAR. LG are you able to do something about this highly rated junk! Who can I contact to have this issue properly corrected. Rust is all through my clothes. The goober repairman they sent out insisted it was cosmetic and I had chipped it! I have not abused my machine and consider this a manufacturers defect. Same issues have sanded and tried sealing several times now its completely through the surface, NO MORE LG for us. Am waiting to hear back from them. Extremely unsatisified with this purchase. I put nothing in the dispenser yet it fills with water. He tried to explain to the operator the color of my machine he kept insisting it was black or gray. Same problem. There is no shred of doubt in my mind that LG knew about these issues and didnt fix them. Im going to dump mine from a two story building. We bought an LG washing machine in 2012, and we have the same rust problem. Were done. Please keep me posted if another class action suit for Rust on Top Load washers gets revitalized. The LG washer class action claims that the rust starts around the bleach dispenser on the washing machine top. I would hope the company would make people aware of this rusting problem before they buy one and reimburse those who have purchased their product. All my white sheets ruined with rust spots. Same. As for me i am not going to give up calling them and Lawyers i am sure don,t want to waste their time cause they feel like its not enough money in it for them!!! I like my machine, but for sure wont purchase this brand again. And the screw on the top load so disappointed. I have made several complaints and apparently they have not recalled their defective EXPENSIVE product. We also bought the matching dryer and lg double door freezer and double wide refrigerator because we were happy with 4 models of lg cellphones. I am writing as there are often posts here about purchasing various brands of appliances and I wanted to share my noncustomer service experience with Sears and LG. 57904632092__659A208A-C1F4-43BF-A34B-4AD377F609C6.jpeg. I turn, these flakes stick to the parts of the washing machine. What I meant to write I will NOT buy another HE LG washing machine. The charge for the tech is $125. The same thing has happened to my LG that I bought in 2015. Also, have taken photos of rust corrosion for documentation. We were given the warranty companies information due to having a 4 year warranty and were told from them that they only cover if machine is not operable or leaking. What do i do here ,the machine was purchased in 2012 at best buy ,so!!!!?? They have lost my business and I will not be purchasing another LG brand again as this is clearly a defect with the washer AND with the culture and character of LG! Click Change Settings if you want to tailor the use of your cookies. They should settle, or come up with a fix at no cost to the consumer. The washer still works fine, but this is a terrible problem and. Bad choice to put bleach on outside incased around metal!!!!!! We havent even reached the 10yr mark yet. I have to be careful not to cut myself on the rusted metal. LG Front Load Washer Repair - Rusted Out Inside-I found out why. Put us on the class action lawsuit. My husband bought my LG top loader in 2012. I work very hard for my money and LG could care less. He and I went back and forth for 30 minutes about the COLOR! I should not be doing this to a 3 year old $700+- washing machine. From Texas. NO! HI EVERYONE I HAVE THE SAME ISSUE. I hope something is being done to help with this expensive issue. I was routed to call center where I spoke to a Dan (who was located in INDIA), so L.G. Same problem here. Just got off phone with LG and they said there was nothing they can do. This is the same place where the water comes out for rinse cycles. Dont purchase an LG !!! I also know that Ive never filled the bleach dispenser to the max mark that being said, there is no way any bleach could have touched that area. The screw on the lid rust also!! Original owners may qualify for purchase price refunds plus a cash settlement up to $400. Purchased in NM and I now live in TX. LG told me it is cosmetic. It has already chewed holes in the metal. I have damaged so many comforter, sheets, clothing with rust stains. What a disappointment. This has been rusting for a few years, just decided to call. Having the same issue. Bought in 2015. And funny thing is I dont even use the bleach dispenser except when using it for tub cleaning. Had nothing but problems with this washer from day 1 and now it is completely broken. Any advise is appreciated. September 29, 2022 by jai. So frustrating. Terms and Conditions. I wrote a review and it was rejected because I spoke the truth. I was going to reorder the parts to rebuild the top end (cheaper than buying a new machine) but to top cover has been discontinued. Such a good working, good size machine for me and its got this paint bubbling rust coming out on top. We spent more thinking we would have it for years with the motor having a 10 year warranty. THIS IS A MATERIAL DEFECT IN MANUFACTURE. This is ridiculous that they dismissed it. These are expensive machines. We have pictures. The manufacturer should form the top with stainless steel like the tub so it would not rust. I have never had a problem like this ever before, and I think is a product defect . Bought my LG washer is 2016 and thought I must have done something wrong because rust started in bleach dispenser within a year. Please let me know if another suit is in process as I would love to be a part of it. I also will never buy from them again if they dont come out and fix mine. Please add me to the class action suit. We all cant be having the same issue. Shipping bolts. Add us to your lawsuit. Rust is like cancer and spreads! How can they keep telling people that when they have so many complaints of the exact same thing? Rust around my LG top loader. But now after buying our washer in September 2018 the whole area aroud the bleach dispenser is bubbling and rusting. I have the same rust problem and would like to join the class action. Around the top where the glass is rusted, around the bleach dispenser, around the edges of the machine, and many other places are rusted.