As an employee of FYE, who is 100% honest with her customers, please know that some of us aren't trying to trick you. AEE131- Pardon me for sounding snarky, but I don't find any part of my comment ridiculous in the least. After entering the number, I was put on hold for 3 minutes before reaching a customer service rep who asked me for my name and birth date again to verify if I was me. Meet Emma, your Best Financial Friend. It's in the little folder. Backstage Pass VIP You just access your account on the website and click the "Cancel" button. So I looked it up, sure enough it was this pesky little card. Every time I order something, it seems to be missing or damaged. Use it to pay bills, renew subscriptions, clear dues Cancel Direct Line Auto-Renewal Before You're Charged Again! But anyways, my main point is that - not all the stores are terrible, not all the employees are. I'm smarter than you honey and make far more money, I'm sure. Angela Edwards, Esq., Law Office of Angela Edwards, East Longmeadow, MA 01028 (413) 525-3820. As of 11/1/21, upon acceptance of your order, your credit card will be charged immediately for your entire order (including pre-orders). Sure enough, I went about a full year with some unknown charge on my card every month, until I finally figured out it was FYE 2 years and about 20 calls later, they still refuse to cancel my card. Well this just happened to my daughter. So I did just that. Customers personally identifiable data is never stored in our infrastructure. Members Save: $8.00 (23%). FYE VIP Backstage Pass: Won't cancel/Keeps charging after cancellation "After about a month or so, I check my credit card online . That being said, I still don't support the amount of trickery the FYE employees use to sign people up for this card. Box 41248, Nashville, I have been trying to work with F.Y.E about this but it is impossible to get someone to answer you and when they do it is in circles. I signed up to get a discount on some comic con shared exclusive Funko Pop figures. Would like to know how others have dealt with this situation and what the outcome was. Does FYE charge for pre orders? Then I was given a cancellation number. How about I give you my address and I'll show you just how uneducated I am!? Regards and good luck to fellow consumers in getting there problems solved, What do FYE Backstage Pass charges look like on my bank statement? In this article, we'll be looking at each of these tlg fye vip cancel membership in detail. What makes this issue so striking is that they usually dont even use all those subscriptions. Don't sign up unless you want to give these people 9.99 per months for life! Well, last night in my rare instance of checking my bank account, I noticed an $11.99 charge for FYE VIP BSP. Me: No thanks. I thought that was that and I was on my way. I purchased something from F.Y.E and used my card. 4437 Morgan Ford Rd. What is the FYE VIP membership? Posted 12/11/2013. Unfortunately, trying to make things easier on the customers you think are going to say no anyway sometimes leads to confused customers who say yes, despite being unsure of the terms. To help you avoid undesired expenses, we can set you up with a. ); and I would have to call back in 5 days in order to cancel. Never signed up. I have tried a bunch of times to cancel this membership online to avoid hassle of calling and speaking to . How do I find my FYE VIP membership number? We did the 30 day free trial and decided where we live that we do not benefit for it so we called to cancel it. Are you tired of paying for your subscription with FYE Backstage Pass VIP? Jan 11, 2010 6:47 pm EST. Platinum Backstage Pass - 1 year membership. I can honestly say that the VIP membership is a complete waste of money and a definite scam in my book. and she again said "yes, it's free to sign up". In addition, why would ANOTHER EMPLOYEE have to apologize for another's mistake, assuming the other DID lead you to believe it was completely free? I did not have one after I canceled and then I was charged the next month. Give the rep the info they need to find your account. This place sucks $11.99 charge for some stupid VIP pass this place has been scaming me for 2 years I never signed up for this . DoNotPay helps you to manage and cancel all of your subscriptions with a click of a button. 5968_FYE BACKSTAGE PASS 877-35 1-2131 NYUS Trace #15385170, POS PURCH MC FYE BACKSTAGE PA BR 877 351 2131 NY, CHKCARD MC FYE BACKSTAGE PA BR 877 351 2131 NY, Misc. To cancel your own subscription, simply navigate to your account settings page and click on where it says "Turn Auto-Renew Off" under your subscription info. You have to cancel over and over again. Member Price $26.99 This company is nothing a but a bunch of ### who feel the need to push things on you, and then lie to you when you want to cancel your account. Going on a history search with my card, they have been charging me $11.99 since July. The BSP VIP is a discount card that we offer that works at our store as well as others. Complaining that you agreed to terms you weren't sure of is no reason to single out a single product or store, especially since you're required to sign a paper/receipt that says you understand the terms of your agreement. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Pay later. 7/15/71 is the info I am listed under, because I don't have the account number in hand. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I came to notice TLG*FYE VIP was charging me $9.99 each month and realized exactly what it was. We could care less if you keep it. If you have changed your mind and would like to request a return for your NEW product item *Please contact [emailprotected] for a rma# and return instructions. Use it to sign up for any free trial, and you will never be charged after a free trial again. Track all your paid subscriptions in one place, for free. I have been charged and I never authorized anyone to charge my account. Shop now. As far as I'm concerned, the cashier never got my consent and simply said "Let me sign you up for this thing and get you 10% off, what's your email?". Stay alert, friends. This comment was posted by a verified customer. I should have known right there to just stop her and walk out, that was dumb on my part. There is nothing wrong with making people wait in line for you to read the fine print your credit card is being linked to. If you purchased your FYE Backstage Pass membership at a FYE for your entertainment store, you may cancel the FYE Backstage Pass membership at that store, . She is apparently going to send me a $20 gift card (Yeah, right), and urges me to look at the benefits before I cancel. I got asked to leave the store for "Disturbing customers". They said they cant do that. Visit www.fyevip.com for additional details regarding the Backstage Pass VIP member benefits. People always look for someone else to blame when things don't go their way. Youre not alone. 3. I hope this solves everyones problem. With DoNotPays virtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Once I knew I was scammed, I actually did try to see if the thing had any value to it. I will never shop at this pos fye again I will go to best buy or hh gregg if I need headphones or CDs or my electronics, This place I terrible who the hell is going to pay 11.99 a month for so stupid VIP pass .I never signed up for this such a scam terrible compay I will never shop here again I will go to best buy or hh gregg if I need CDs or headphones what a pos company fye is. I respond, that's ok I'm not buying today, so I'll just take a look at the paperwork, and fill it out. Please sign the receipt" We recommend that upon receipt of your order that you contact Customer Service for a return authorization. Bottom line: . And honestly, we sign up for it as well. We aren't all terrible. FYE charged me $11.99 a month for 3 months before I caught it and had it stopped. from your phone. I called and complained and they said they world cancel again. I have had the regular Backstage Pass for a while. Anyway, if anything, I feel like it's been a learning experience to those who signed up for the V.I.P. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. So cry all you want about losing your money- but don't try and make a good store and a good company look bad because of it. So don't sit there and blame Fye. But not all stores are like that. I shop at FYE frequently because it is the only entertainment store near me. There are 2 types of memberships: Backstage Pass Platinum and Backstage Pass VIP. Will my FYE Backstage Pass free trial auto-renew into a paid subscription? If you want to keep your subscriptions under control, install the DoNotPay app to monitor it. No Hidden Charges. DO NOT SIGN UP FOR THE VIP BACKSTAGE PASS MEMBERSHIP! She starts asking me all of my information and typing it into the computer. Email -[emailprotected] Theres no need to waste your time and money on lawyers. GPS search - find deals near you wherever you are! I stupidly signed up for the EYE VIP pass to get a discount on some CD's I was purchasing. In about 10 words! "Is there anything else I need to know about this?" to delete your And even if an employee DID tell you it was completely free (which I doubt they did), why would you A. FYE - Still haven't received order!! Get the Backstage Pass and enjoy an instant 10% discount off your in-store and online purchases. As a subscriber to Backstage, you are free to cancel your subscription at any time. Subscription services cost more than it seems. Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. I tell my customers 100% what they are getting. I shop at FYE occasionally, and know about their yearly membership to get a discount just at FYE, but had never signed up for it. So if you are uninformed like I was, you call the number and they say "we don't have an account under your name or info" so you go on about your day. I only want the regular Backstage Pass. If FYE Backstage Pass keeps billing you after youve canceled your subscription or wrongs you in any way, you can always sue them to get the justice you deserve. Customers get an immediate 10% discount on their in store purchases. Anyone who has signed up for the FYE VIP Backstage Pass to save money on a purchase and then noticed a month later they're missing $12 from there debit accou. Be sure to get a confirmation number or email for the cancellation. Well my husband and I have never even heard of f.y.e. I'm not saying its 100%the sales clerks fault. Write a letter to the company requesting a membership termination. Include all your personal information in the email, as well as our membership number. Platinum is a $25 annual payment that provides discounts at FYE only. We got you covered on the easiest and fastest way to cancel your membership with the rewards program card. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. There are 2 types of memberships: Backstage Pass Platinum and Backstage Pass VIP. (right on the cover.) The following Monday I called and cancelled my card. As expensive as there products are you would think they would not have to scam consumers as they do. No refunds even if it's the first of the month. VIP is a $12 monthly membership that provides discounts at FYE and other participating stores. But one time they were offering what I thought was a free trial of it and you could get a $20 gift card as well. An additional 10% off purchases at FYE for your entertainment stores and online at fye.com, Exclusive Member-only offers and discounts via email *FYE Backstage Pass Members do not receive discounts on the purchase of Gift Cards, FYE Backstage Pass membership fee, iPod units, Downloads, Game Hardware and Tickets. "Oh, okay." I never even got a chance to use the card! In response to LoyaltoFYE: In the Reason for contact section, select Member Cancellation. Who the hell do you think you're calling uneducated? When I called the number from my credit card statements and explained to them I had previously canceled this membership during . It's ridiculous how much there charging for this DVD I want, How could you not have the DVD in any of your 9 locations in the state of GA, but course you only have it online. An average American spends. Well I moved to another state, and much to my glee I found a suncoast in my podunk miserable little town. I decided to check out this AMAZING service, so I log on. I accept it was a dumb-dumb thing on my part to sign anything without reading it, but I felt like I was tricked into signing up. Cancel Great Fun Over the Phone. 1-877-351-2131 I'm sure that there are associates who are unethical, that's undeniable. He then leaves the register and returns with another employee who will help me do the return (where was this other sales clerk hiding while everyone was at a single register, while the other two registers sat idle?) has a consumer rating of 1.59 stars from 32 reviews indicating that most customers are generally dissatisfied with their purchases. Email: [email protected] Call: 1-877-351-2131. VIP Pass Complaints - Membership Terms. I'm not supporting ANYTHING! This is a change from our prior procedure of just authorizing your card and then charging upon the first item in your order being shipped. I think a company this sneaky and disreputable should be banned. I worked at a mall this holiday season and whenever I shopped at FYE the clerk would ask me if I wanted it and usually I would just say no thanks. With Line, subscribe, get cash now and pay later. She confirmed it. What they are doing is illegal. To avoid becoming a paying member, you need to cancel your free trial before it expires. Read More. I work in customer service and I know how to get what I want, and what I want is my money back. We'll discuss their features, prices, and other important information to help you decide which one is right for you. i said no thank you and purchased my dvds with my debit card. Sit back and relax while we do the work. How quickly and smoothly the cashier tricked me into signing up for the membership makes me think he has done this multiple times before; and if he is doing it again and again he is probably ordered by management to do so. FYE offers its new members a one-month free trial that will automatically turn into a paid monthly subscription. I'm not offended. Customer must call to cancel 1-877-351-2131 and can cancel at any time. they also explained that if I did not call and cancel I would be charged after the first 30 days of having the card. ARE YOU SERIOUS?! New Customers. Emma is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services. Customer must call to cancel 1-877-351-2131 and can cancel at any time. Multiple-use coupons. [emailprotected] I swear if I see a charge on my card heads will roll. Email service@fyevip.com and ask them to cancel your account. FILE COMPLAINTS WITH THE FEDERAL TRADE COMMISSION AND THE BETTER BUSINESS BUREAU! The number for the customer service is [protected] and after that there was a little bit of automation and then Martin. Keep up to date with the newest releases or just browse other readers' hauls and collections. I have signed up for the card, and cancelled it. So they said since they had the wrong information, they would give me a month for free, and since I didn't even know it could be used at other places, I said fine. Well, I wasn't worried, its was 25$ a year, I verified with the clerk. Its wrong but U can;t force anyone to get something they really don't need, I mean come on how often is the average person going to shop at an entertainment center unless you're a DJ or a game addict. You know what? As a subscriber to Backstage, you are free to cancel your subscription at any time. P. Paulmcxxx of Fort Wayne, US. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Well I did just that. I am beside myself with rage, the company CIC Triple Advantage has previously attempted to access my account for a total of 3 months in the past, and I made one complaint to the BBB (Better Business Bureau) and POOF, the whole mess was gone and I received my money back in full. 1. indefinitely?). This morning I checked my bank account and they took 9.99 out again ! As of 11/1/21, upon acceptance of your order, your credit card will be charged immediately for your entire order (including pre-orders). Only FYE Backstage Pass VIP members can access and use these deals. I have cancelled my membership. Contact the FYE customer service on 1-877-351-2131. Whatever. Then he asked for my address and full name. Hell best-buy has the damn thing for cheaper, bunch of idiots F.Y.E for not carrying it in stores. 1. First of all they cant sign you up for the vip without asking for your personal information and second you would of had to sign a paper which clearly states that you will be charged monthly then gets sent to their home office. The guy was hard to understand. It is deceptive business practices and fraud. Ask the agent to cancel your Backstage Pass membership. And you get your money back ANYWAY if you complain enough to the backstage pass company. FYE review: unauthorized charges to visa card. View all FYE reviews & complaints. :], Ok, I apologize. The whole thing is a big scam, and I don't support it, but guess what -- I sold it to hundreds of people for 10 months, and I regret it entirely. But let me guess: not you. There are two card available for FYE, first is the The Backstage Pass which is $25 for the year. I went back to the store and the same associate was there, and I told him I had changed my mind. To help you avoid undesired expenses, we can set you up with a virtual credit card. PLEASE DO THIS ASAP! Without a signature. **15% Off Sitewide! Regular Price:$34.99 Sounds simple right? i never signed my name on any paper to authorize any charges, although the receipt says "by signing below and giving my birthdate, i agree to" there is no signature. I do not want to have to do this again, and I am hoping this works and clears out this charge and any further charges to my credit. The agreement for the $11.99 charge is on THAT. Screw FYE. You can't listen if THEY WON'T TELL YOU. How to cancel FYE Backstage Pass manually. If you purchased your FYE Backstage Pass membership at a FYE for your entertainment store, you may cancel the FYE Backstage Pass membership at that store, but you will only receive a full refund if cancellation is requested within the same day of the purchase date. Get a run around. Here's my experience: sign a contract then run off. And as far as whose fault it is Well, it takes two to tango. How do I cancel my subscription to Mags? You're a piece of sh--. What is Fye * BSP VIP? To criticize the organization as a whole is ridiculous. To help you avoid undesired expenses, we can set you up with a virtual credit card. Who authorized it? Consequently, how do i cancel my fye membership without calling? Can I cancel FYE order? You need to provide a receipt. Please turn it on so that you can experience the full capabilities of this site.