For more information, please see our My recording scheduled for 6:00pm started as scheduled. Select "Xfinity Support" from that list. How do I need to talk to get this taken care of? in. Hi @The_Way_I_See_It! Click here to return to the previous page, We will debit When I go to the live show, it says it is recording, but its not. Press the Recorded TV button on your remote if your recorded program is frozen or missing. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. I don't know what Spectrum did over the last few weeks, but they really have messed up. I am having some of the same problems again. If that doesn't work, reboot your DVR receiver by pressing and holding the POWER button for 5 seconds. Want to learn how to use the Support Forums? 10:47 PM I'm sorry for the inconvenience, but glad you were able to find a fix! 29-11-2018 You will then see the screen flash twice, which means the game is recognized. I anyone else having this problem? I had a KS9500 and had the same issues. Connect your DVR / NVR to a router with an Ethernet cable. I also pointed out that I own a older 32 inch Samsung Smart TV nd Samsung freesat recorder which work fine. in, I have also recently had the same problem with my Samsung UE55NU8000 in that it was working on timed recordings with the 5min notification before the programme started, then it recorded to my 4TB harddrive and this worked fine for about 1 month or so. Cookie Notice . If the problem persists, unplug your receiver and wait 15 seconds. I am going to send a private message from our Community_Help handle to request further information. If you're not sure how to do that, follow these instructions: Right-click on the taskbar and go to Task Manager. paul1277 post. Skip to main content. 09:20 PM Make sure you enter something in the Title area for your new post. Invalid Optimum ID, please complete all fields. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Invalid password, please complete all fields. Please try again later, DCD-1002. Guess what, my TV has packed up with scheduled recordingsno longer working, no 5 min notice of recording and no recording then taking place. This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service! Eventually they offered to replace the ks with a Q9F, through the Samsung CEO office (as I had escalated this to the higher CEO). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! (This same exact issue also happened to me from 19 to 22 April. When I checked the app, these out of date scheduled shows did not appear. Change the video output resolution on TiVo Mini. Spectrum.net This is the correct channel to use. I had two recordings. We are very happy to hear that and were able to assist! shows not recording to dvr even when its says they are recording - Hulu Normally the HDMI port is not connected to the DVR. Once you have successfully logged in, navigate to the 'DVR' tab located in the home page. I then retuned the tv this way by accepting the various blocks of channels shown, in my case 23 , 26 etc , (around 7 to 8 blocks of channels). Too many buttons to push to get there. You can select these functions and they will show in the scheduler however no notifications are received or recordings started. Sign into manage your DVR and TV features. I had a similar issue happen with Brian Williams at about the same time. att.com. What's annoying is I have a cheap 32 Samsung TV which works perfect. "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(69086*a+n))}var rng=document.querySelector("#df-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var driverfixDownloadLink=document.querySelector("#driverfix-download-link"),driverfixDownloadArrow=document.querySelector(".driverfix-download-arrow"),driverfixCloseArrow=document.querySelector("#close-driverfix-download-arrow");if(window.navigator.vendor=="Google Inc."){driverfixDownloadLink.addEventListener("click",function(){setTimeout(function(){driverfixDownloadArrow.style.display="flex"},500),driverfixCloseArrow.addEventListener("click",function(){driverfixDownloadArrow.style.display="none"})});}. I engaged a support agent who coordinated real time with Xfinity Engineering to understand the issue. This was set on TVkey and i changed it to the other setting, Samsung. Please try again later. Recordings Disappear | Xfinity Community Forum Learn more @OptimumHelp Optimum Stores Report Abuse | Accessibility | Storm Preparedness | Legal Compliance Service Terms & Info | Copyright Policy | Privacy Notice | About Altice USA Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. We can't get your messages right now. Heads up friends! I'm having this issue and none of these tech support agents don't know how to resolve this issue or seem clueless. Actually there is bad news. After the 1st unplug, do the hard reset of the RG @RCSMG mentioned above, when it turns green, continue here so things occur in order. 21-01-2018 AT&T Community Forums. 21-01-2018 Sometimes if you open the actual My DVR application and play from there instead of selecting the show from the MY TV section it will work. This sub DOES NOT VERIFY Altice/Optimum employees except for u/ItsOptimum. It is not confined to the main receiver. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. They even say I have not heard if this before! Update your apps and games in order to use Game bar with all games. Sign in. I just received new tv remote from spectrum and having same problem. Would you be able to confirm what channels and titles of the programs are that you are experiencing trouble with? No red dot will come up and have tried everything. Has anyone been having major problems with their Cablevision DVR? Am I the only one who is having issues? This is what I've tried: Cloud DVR remains a work in progress and seems to be hit and miss around the country. If I try the recording an hour or couple later it will play. I suppose I have a claim under the sale of goods act against the retailer (Currys) but Samsung support really is a case for BBC watchdog! Trouble Canceling a DVR Recording. Plug in the receiver and DVR. Its crazy frustrating because now were missing decent chunks of every show we record. The occasional Recording Unavailable Were sorry were unable to play your selection. Press PAUSE while watching any channel. Choose the 'Set or cancel a recording' button (that's the one that looks like a red circle) and hit ok. in. Press the down arrow button once then the up arrow button once to select the filter options. Why are some of my shows not recording on DISH? In contrast cable box DVR, Internet, and Phone service have an excellent reliability record from Spectrum. Also a couple other programs scheduled to record later today are not showing up. SO FAR this fix has worked, it immediately then showed new scheduled recordings i tried to recordin "Recording and Scedule Manager", the 5 min notification of a recording dueis nowback and it has successfully recorded everything i have in scheduled recordings for at leastso far 1 week ( around 30 recordings ). Why do some of my DVR recordings disappear? - AT&T Community Forums Check out our guide on the best game recording software to use in 2019. Select Settings from the Start menu then go to Update & security, and select Check for updates. My DVR is constantly only recording part of the shows. Then you can run the game in full-screen again and use the Windows logo key + Alt + R and Windows logo key + Alt + G. Download and install the latest Windows 10 updates on your PC. Copyright 1995-2023 All Rights Reserved. I have my DVR set to automatically record several shows. The Cloud DVR is really annoying at times. It was also considered a "known" issue at that time; heard same from tech support today - "it's a known issue, no further info at this time.") Samsung admit it is a non repairable problem. Optimum | Set Up Remote The email stating this is posted on the ks owners refund more info thread on these forums, think about page 3 or 4 under @paul111, 09-11-2018 DVR not recording even though it's set to record : r/DirecTV - Reddit Optimum TV app. .They are on the Roku., WEB and Android. Seems like I have to reboot the box a lot more often these days. Yes, still having the issue. Thank You for your response. Recordings stopped showing on the recorded list sometime Saturday. I searched through the sub and didnt see anything about this so I figured Id post my issue regardless. Check all your drivers now in 3 easy steps: How to fix game crashes and other issues on Windows 10. The telephone assistant didn't seem to understand the 'one connect' or how it related to the tv. They start on time and finish 3 minutes late. in, 13-09-2018 Trouble Viewing a DVR Recording. It really just seems to not be working properly.. This is the same brand, size, and type of TV shes had for a while, but this specific TV is new and was purchased June 20 2020. I canceled the series and rescheduled the series and after about a minute it showed up in the recordings list. To send the requested information: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". The occasional Recording Unavailable Were sorry were unable to play your selection. It just appears to randomly occur. Restarted its almost as if Internet connection is drops during dvr recordings and/or defect in dvr unit. Of note I can go a couple days without a problem then have a day or two when the error will occur once or a couple times on different recordings - times. Also, my mom said that today's episode (which is airing right now) is actually showing a rerun, even though the episode description shows that today is its first air date. My DVR View recordings You have no recordings scheduled. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. Sometimes all of the show and about 30% of the time about 20 minutes. But what if this feature doesnt work, and youre unable to record your games? Use the ARROWS to highlight what you SEL to display want to watch and press your options. in the cloud even if one has a DVR box, I tried going to Xfinity -> Device Settings -> Sync DVR. Power cycle your DVR / NVR. Having done a full factory reset , retune etc the problemstill persisted. TV remote working, but not pausing or rewinding. : r/Spectrum - Reddit !, There are no other shows scheduled at the same time, so its not a conflict issue. . It turns out that even though I launched the recordings from channels I have access to, the playback of the recordings is being blocked by the NFL Network since I don't have access to that channel. Game DVR recording is a great addition for all gamers in Windows 10. Lately, it has been doing this more and more often. Invalid password, please complete all fields. The problem looks very much like the same problem that occurred last week 4/22/2022 for about a day. I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. The fixes don't seem to be holding for cloud DVR services. All of the three remote Receivers are served by coax from the gateway box. Check availability. Copyright Windows Report 2023. To save you from further headaches, here is the list of graphics cards needed for running Game DVR feature on Windows 10: If youre sure that your graphics card is compatible with Game DVR, but youre still unable to record your games, theres a simple solution. As a workaround I have found that attempting to mark a show/series for recording multiple times can assist as well as ensuring to schedule the recording the same day. Select Recordings > Scheduled and press OK to validate your settings. Please try again later. Really annoying DVR recording issue : r/OPTIMUM - Reddit I hope the moderator will send this up to engineering as a system-wide issue so that it can be appropriately resolved. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording indicator has disappeared. Are you still experiencing that error code? Enter another ZIP to see info from a different area. I knew it was not the USB drive because it would do time shift and record what you were watching. When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record. Manage and delete. Last night, and continuing into today, I started having the same problem -- and workaround (not that I should need one) -- when trying to set other recordings. Yes on my 65ks9500 since August. I'm spending too much money on an unreliable service and I am not happy about it at all. I couldnt believe a 1 month old TV could have failed somehow (the hard drive is fine) and felt a setting must have changed somehow.I tried this and it worked for me and sorted the problem. This msg leads me to believe when I set up wireless on the internet, it switched to getting my shows or shows set to record from the internet? I have tried rebooting my devices, the router, the gateway modem and the problem persists on the on recording. If you have any comments, questions or suggestions, just let us know in the comments below. 09-11-2018 We can't get your messages right now. And it is recording repeat episodes, when I always set the DVR for new episodes only. The recordings in question were three NFL games. Press the Resolution button located on the bottom of your TiVo Mini. Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task. A customer should not have react to problems / issues and apply fixes to keep a system usable for them. This has been going on for a bit and I know she did call Customer Service at one point and all they did was remotely reboot the box and it didnt fix anything. Follow the on-screen instructions to complete set up with your remote. I have tried various attempts to solve the issue with Samsung via their chat line and a telephone call back response but to no avail. Leaderboard. This is not applicable on TiVo Mini VOX. Troubleshoot & Resolve Tool on U-verse TV, Restart your U-verse TV receiver (DVR) by holding down the. Others give errors when trying to start them. I then disconnectedthe phone from my WIFY and restarted it andthe app using my wireless data. Very frustrating. (Of course this still doesn't explain why the scheduled recording for Williams disappeared to begin with.). 04-12-2018 I watched one and when I came back to watch the other both were gone. Optimum.net is compatible with a wide range of browsers. Hey there! , I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. What's happening? After multiple convos with Hulu support and team, this issue is still present and is caused by a series of blockers. Personally, I recommend a conventional DVR box from Spectrum as it has a better reliablity track record. The Post button will remain greyed out if you don't have a Title. Please try again later errors that lock me out of playing a recording when I have the time to watch it, which is he whole purposes of doing a recording, are especially frustrating. For example, Penn and Teller Fool Us airs 9pm-10pm. Or is it proper to address this on this platform? Help would be appreciated. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. I would recommend cancelling any other scheduled recordings and rescheduling them. The help offered is very basic ranging from 'is the hard drive the correct one' to 'is the hard drive plugged in'!. I know its been a couple days since you last reached out. The programs were for Home Again recorded on a local channel. We will debit Yep I had that multiple excuse until I pointed out that I had the same problem with the built in freesat recording, which I believe do not use multiplex. DVR not showing recordings AND 100% full | AT&T Community Forums X | `>`. in, It as know issue with all Samsung TVs since the ks series. I've noticed it helps a lot to set to record . If you do not have a connection, connect your router to your DVR / NVR using a different Ethernet cable. Do you have a different device with the Spectrum TV app or computer you can use to go to watch.spectrum.net to check if you can see the recordings there? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm in the seacoast NH area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package., -----------------------------------------------------------------------------------------, My DVR is refusing to record some shows and I'm unable to determine why. Monday, December 27th, 2021 3:00 PM Closed Can't play recorded programs I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. Samsung know all about this issue but will not admit to it. Weird. Not associated with Microsoft. Knowing that a lot is now recorded (or sourced?) in. Please let us know if the problem returns. Disclaimer: This sub is not affiliated with Optimum or Altice USA in any way. Also, feel free to provide other solutions if you happen to find any. My mother always manually sets her DVR programming. I checked and the programs are on my series recording list. 2 years ago 1 U user_430c9e Visitor 7 Messages They all show the same list of recorded programs. I had one series recording that was scheduled to start at 6:00 am this morning. I sent screenshots and info to the Community_Help handle message. I would like to advise that our team has opened a ticket to work toward a resolution on this issue. (This takes 5-8 minutes and impacts any DVR recordings in progress.) Thanks for post, unfortunately my set does not have TVkey option available in expert settings. I also noticed that this issue depends on the app. From the number of responses, the problem appears to be system-wide and not linked to specific user devices or software versions. Our team wants to reach out and touch base. I don't really get Spectrum new customer I was told they are the best and their app and dvr are error riddled. It would work for a few weeks then stop scheduled recordings. How to troubleshoot DVR Service Unavailable PVR Error - Shaw Communications Restart the game and try recording again. Black screen when trying to view recorded programs on DVR Recording may sometimes work only once or twice. Continue pressing the Resolution button until the TV displays a picture. I have checked and it looks like the ticket that was opened. Please try again later errors that lock me out of playing a recording appear to only affect one recording. It has occurred on my local channel 16 PBS WPTDDT on title This Old House, on my local channel 18 WRGTDT on title Bob Vilas Home Again, channel 58 FNCHD title Fox News Live, channel 75 FS1 and 26 ESPN various sporting events, and other channels. Copyright Windows Report 2023. Has anyone experienced anything similar or able to suggest anything that may help us fix this? Recorded show won't play on DVR - TV - Cox Support Forums Please try again". and can't play the recording. My 6:00am appears to have started recording correctly. Sometimes your recording doesnt end correctly, and that prevents you from recording any new clips. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Thank you! Optimum TV Entertainment Experience | TV, High-Speed Internet & More the CDVR. I had already done the obvious like factory reseting and ensuring that the program channel I had been watching was on the same multiplex as the one I wanted to record etc. I never have any navigation problems -- other than the typical lack of precision -- when watching recordings, ONLY with live TV). 12:12 PM This article covers common troubleshooting steps to help resolve DVR related issues. In the DVR settings, the show is set to record 9pm-10:03pm. Then recentlyi experienced the same problem, no 5 minnotification appeared to advise a programme was due to record and subsequently notimer recording took place. AMD: AMD Radeon HD 7000 series, HD 7000M series, HD 8000 series, HD 8000M series, R9 series, and R7 series. However, I was able to re-add these particular shows. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! , Multiple times I've done a Restart/System Refresh/actually unplugging the DVR box, I have the series "Felger and Mazz" on nbc sports Boston on schedule and it has been recording it fine, but looking at the episode scheduled for tomorrow (1/4) it is not listed on the 'to be recorded' list. I felt as if I was the only person who had this trouble and now I see that I am not alone. Use the power cord to connect Optimum Stream to a wall outlet. Program didn't record. They start on time and finish 3 minutes late. I am experiencing the same issues on all devices.In an effort to do some problem analysis I used my android phone to try to play the recordings and had a similar error message Recording UnavailableWere sorry were unable to play your selection. I wanted either recognition that the device was faulty or that the design firmware was the problem. I have my DVR set to automatically record several shows. Using the arrow buttons on the remote select 'Recordings'. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. TV Forum requires membership for participation - click to join, #DVR #won't load #cannot view #recorded show. Networking: DVR / NVR system won't connect to the Internet I though my shows were coming through the dish not over the internet. It seems to fail quite randomly, sometimes OK others - no! Things are looking up. At 6:20 or so it did not appear to have started recording even though it had the double dots on the web page guide indicating it was scheduled. U-verse TV Equipment. Make sure you've got the recording space for that marathon of your favorite show. ). If you still cant access the game bar, maybe your game is simply too old for it. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings I have over 45% space available on the DVR. Try to skip back and replay, or stop and restart the recording. If you look on I posted my emails I had with the UK CEO. (Although I note that the red dot WAS showing on the X1 app on pc and phone.) DVR allows you to record up to 15 shows at the same time. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. DVR only records partial program | DIRECTV Community Forums Optimum | No Dvr Access Turn on your TV and select the matching HDMI input for Optimum Stream. is that possible? Plus, manage your DVR recordings anywhere on-the-go. in. So disappointing. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if its still there), and then select End task. Press the 'Xfinity' button. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? To change that, you just need to restart Game DVR task, and you should be able to record again. Right now, the challenge to Spectrum is getting Cloud DVR to hold onto its reliability over extended periods of time, And for many customers with Cloud DVR service, that has not happened yet. We are here 24/7/365 to provide assistance. It does not appear to be one particular channel or program title. I had a program that was scheduled to start at 3:00. To see the location of your captures, open the Xbox App, select Settings, and click Game DVR. TV. We have recorded the late night Brian Williams show for ages. Everything Itried did not resolve the problem asI didbefore , however on your original post i noticed a related discussion on the same page " Schedule recording problem solved " by Mikescooby. I have been recording programs on DVRs since 2005, and unless the power was out, never had a problem. Type your message in the text area near the bottom of the window Press Enter to send it. If you're still unable to fast forward after . Because this feature is actually more demanding than it seems, and if youre rocking an older hardware, youll probably be able only to take screenshots from your favorite game, but not to record any clips. Time-saving software and hardware expertise that helps 200M users yearly. X1 DVR playback issues | Xfinity Community Forum I doesn't appear to have worked on this one. Right-click on the taskbar and go to Task Manager, Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task, Now, press Windows button + G again, and you should be able to record clips you want. Wait 5-10 minutes for functionality to be restored. Screw both ends of the coaxial cable back in. Most of my recordings are pixelated and not worth watching.