You can also do some field research in your competitors shops. Your email address will not be published. Stripping the concept of successful leadershipdown to its roots,physicallybeingseen by your employeesis thefirstfundamentalstep towardsmeaningful organisational change. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); There's a whole lot happening at Stonebridge and in the world of learning. With the help of VoIP technology, this is possible whether you are in the office or not! Could you imagine being able to double, or even triple, the amount of potentially loyal customers you get through the door. Do you consider yourself a visible leader? Exhibiting a Customer-Friendly Attitude - dummies Consider whether you could create a live chat or chatbot solution to offer a more useful real-time communication alternative to phone calls. The power of positivity in customer service | MyCustomer Maintaining a positive attitude can help keep the customer in good spirits and make their experience an enjoyable one. Present leadersconsistentlyraise morale, drive profits andfire upproductivity. Research has shown when people are under constant stress it can put them under intense negative pressure. Just get ready to have fun. Why being approachable is important for leaders - 5 tips to be an Wear a smile. We might like to believe that we are approachable, open, friendly. Heres the secret: Build a following. When this is done daily over an extended period of time, it can create significant on-the-job stress. And,most importantly,what steps can you take to become a more visible leader? If youre not available when consumers need you, it can be bad for your business. Do you give up, resigning yourself to unemployment? Whether you're here for product recommendations, research or career advice, we're happy you're here! Finally, you should make sure that your employees know what it means to provide top quality customer service. If you are looking for a course that teaches you how to advance your skills in all the facets of the customer service function, you should consider completing this online NCFE CACHE Level 3 certificate. How you handle those changes can indicate the difference between a leader and a follower. The first step in exceeding your customers expectations is to know those expectations.Roy H. Williams. Julie has also written articles covering current business trends, compliance, and finance. In a customer service situation, a quick response is not always the best one. This is a BETA experience. reviews. [Learn how to test for leadership ability.]. (G. P. Putnams Sons, 1998), Spencer Johnson asks this all-important question: What would you do if you were not afraid? And, would I come back here again or try another competitor instead? Leave Your Door Open Find out what efforts are made with customers when they come into your business and this will give you a great idea about what you do well and where you can improve. Accidents happen. 2. Importantly, how you view your employees defines your leadership style. Fidgeting or making unnecessary movements can be distracting and take the customer's attention away from the case. Great customer service can increase the overall value of your business and make a huge impact on your bottom line. Commitment If you cant travel somewhere, do a video call or record a video message instead of sending an email. Crucially, visible leaders emit a strong narrative for the business while appreciating that communication is a two-way street and recognising the value in engaging with every employee to gain a deeper knowledge of how to steer success. Because establishing rapport and empathy is an important part of how your customer evaluates their experience, and therefore their propensity to repeat it (or advocate on your behalf), it can give you the basis of measurement - what the customer goes on to do in the short or long-term. 9. For example, some customers might prefer self-service options that dont require communication with your representatives. Being able to empathise with a customer, especially when they may have had an unpleasant experience is invaluable. Sixty-eight percent of customers decide to no longer do business with a particular organization because they perceive an attitude of indifference by the employees. I currently have no use for a long sighted telescope but thats not to say that I wont be in the future or that I dont know anyone who would be interested. It can be difficult to see the red flags when I dont have the opportunity to spend time with them face-to-face, but I try to create a very approachable and supportive. Customers provide income, and help make the business profitable. The answer is, yes: All the above and more. These are individuals who know if they can master their emotions, and they can turn a bad situation into a positive one. Promoting and supporting accessibility in the work environment does not only require investment in technology and processes but also presupposes a real behavior change. Great customer service encourages loyalty! How can you ensure - Cally If you come across as an approachable person, then potential clients will do exactly that - they'll approach you. By taking an interest in the whole person, youll facilitate smoother, more successful engagement with your wider team and produce better results for the business as a whole. The Value of Being Approachable: Priceless | AMA You can also improve your employees quality of customer service by getting them more involved in the business as a whole. The bottom line. What Makes A Good Personal Trainer? 12 Top Traits (OriGym) When establishing values, define what's . Its important to understand how a customer feels and really be able to identify with them. I also . Do not blank people just because you're having a bad day. Establish core values. Be un-competable. Qualities and Attributes of a Good Receptionist: 1. Having an open mind is essential in business, where circumstances change daily. Personal assistance is one of the few advantages that physical shops have over internet shopping so make sure you use it to its maximum potential. The success or failure of your operation will depend on how well you organise your team. Adaptability is the skill that influences how you respond to change. However, organizations that make accessibility a business imperative can make their brand more approachable for everyone, not just people with disabilities. Being thoughtful and attentive are vital customer service skills. . Youre more likely to have a successful relationship with a customer and it helps both you and the customer relax. The importance of friendly customer service: 6 tips from Zappos Being approachable is the foundation of building good relationships with your colleagues, and of creating a strong team in which confidence can grow and ideas can flow. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Happy Professor - WordPress Theme by Kadence WP. Strengthening your EI can improve life satisfaction and career success. When that's the case, it's important to be tactful - most people hate being transferred! Youre bound to be happier with your lot when youre comfortable making adjustments to meet evolving needs and demands. Feedback is one of the best tools you have when you want to know what makes your customers tick. Whether its watching my students hard work pay off, creating a class activity that I hope might motivate others, or appreciating the flexibility and satisfaction that my lifestyle provides, I have so, Read More Lifes Simple Pleasures: 4 Things We All NeedContinue, (Fair warning- this post isnt all that inspirational, but I think it may be very helpful to some of you out there working from home! Being adaptable means being resilient, and resilience will get you far in life. We help organizations connect with all customers and, in turn, make customers feel included and valued. It grows brand loyalty. Be approachable. 2. Attitudes have shifted considerably over the last few decades, so be wary of following old-fashioned advice that will cause tensions between you and your employees. Post on your blog everyday, because writing is the basis of all wealth. Make sure your team knows how to answer customer service questions. Retailer Support Understanding and empathizing with what students are going through, and keeping tabs on them, definitely increases their chances of success in the class when they may otherwise lose hope and mentally check out. I have worn a name tag every day for long enough to be the world's record holdermore than 3,000 days in a row. Train them to use respectful, appropriate language when a customer needs to discuss accessibility. Similarly, in business: The more imitable you are, the less valuable you are. Staying comfortable and steadfast to routine can harm our health when changes arise beyond our control. Improve Workplace Inclusion And Diversity. 4. "Customers make their purchasing decisions based on how they feel. Once you get feedback dont fail to take in on-board. This will help them respond to questions productively or take feedback well when someone runs into a problem. Defining Excellent Customer Service from Fitness Professionals and Its Encourage them to get involved in some decision making and let them feel as though they are actively contributing to the business. It involves setting challenging goals and having high expectations of employees. Who are they as a person outside of work? If you want to gain a competitive edge on fellow job seekers while also securing marketable skills for the future, start practicing adaptability now. These customer service representatives know they can't control a difficult customer's attitude. 1. Why It's Important to be Approachable, Available, and Empathetic When All rights reserved. Its no secret that one of the biggest drivers on customer loyalty is great customer service. 13 Body Language Tips That Can Make or Break Your Customer - HubSpot The Value of Being Approachable: Priceless. Or would people stare at you with confused looks on their faces, ridiculing you and assuming you were a complete idiot? Our distance learning courses can also help you gain these skills at home, whenever suits, so you dont have to take time out of your current job to study. Before someone gets to the "aha!" For more information, please dont hesitate to call us at 1-888-MELOTEL. This is also known as a positive mental attitude. From everyone at Enthuse Communications, we hope you have a crackin' Easter br, If you work in IC, transformation, HR or just enjoy our knowledgeable content and quick wit, why not sign up to our, Internal Communications and Engagement Strategy. Challenges wont seem all that challenging when youve built up a tolerance for accommodating changing circumstances. The optimal internal communications strategy looks different for every business, so look at your intranet, email comms, blogs, newsletters, video calls, internal social media or colleague apps to assemble the right blend for you and your teams. Don't take it personally when a customer complains. Using technology can make this very easy, so promote customer feedback on all your social media channels and via email. How to Be a Good Receptionist? Qualities & Attributes to Know 6. Resilience in the Workplace | Why is it Important? In fact, it has a big impact on the culture of the team and, if commonly practised, the organisation. Interpersonal Skills - List, Examples & What You Need To Know! You can improve how approachable you are by breaking down barriers and creating an environment of trust. Being an approachable person comes with its own benefits: people are more likely to feel more at ease around you, be honest with you and speak up when they have a query - three aspects that can go a long way in increasing productivity. Being a great communicator can help show customers the value of your products and services. Self-care can even improve productivity, so being mindful of your well-being can help you professionally, not just personally. In fact, it happens when managers and directors are accessible, approachable and relatable. Call our team on 07812 343310 or email hello@enthuse-comms.co.uk, Change CommunicationsCulture ShapingEmployee EngagementEmployee Research and InsightEmployer BrandInternal Communications and EngagementCreative CommunicationsCommunication Development and Coaching, Hurrah to the four-day weekend! The type of clothes you wear, whether your hair is clean and tidy, clean shoes etc. Here are four: 1. Businesses that view their corporate responsibility in the context of accessibility may be better able to attract top talent and drive innovative results, as well as improve their corporate reputation. Effective and efficient customer service is important because it promotes loyalty, provides accurate information, builds reputation and attracts new customers. At my company, we intentionally design customer engagement solutions to include everyone both those living with a disability and without. This simple exercise can be used anytime, anywhere. If you do, theyll come back over and over. But when I mentioned to the sales assistant that I probably wasnt going to buy anything I was made to feel like a time waster and unwelcome. The Benefits Of Accessible Customer Service To Customers - Forbes Humility in leadership: The unsung skill of great leaders - BetterUp For example, if there are any issues that arise during the flight or there are passengers with specific needs, Cabin Crew will need to make sure they communicate with their other team members to make sure . Interpersonal skills: definition and examples | Indeed.com UK Think! The specific benefits of being mentored include: being encouraged and empowered in personal development. Listening to customers makes them feel valued and appreciated. Or does the prospect of experiencing unexpected events or circumstances leave you feeling anxious and insecure? Being approachable, specially at work, is the key to building strong Both positive and negative feedback is really important as it tells you exactly what youre doing well and where you can improve from the only perspective that matters, your customers. Whether they are simply browsing or looking to buy half the store (on reflection, it might be wise to go above and beyond if theyre looking to buy half your stock, but the point is valid), make sure all your customers are given the same level of care and enthusiasm. Most businesses dont operate 24/7. If you want to be approachable, the opportunities that come your way will dramatically increase. Cabin Crew are required to communicate with each other to make sure they work together effectively. Speak with our Course Executives on 0121 392 8288, contact us online or click to view our online customer care courses below! Collaborating and working well together with others. The key to achieving this is successful employee engagement. Customer service is a sales tool that can have a measurable impact on your revenue. Learn how to combat stress in the workplace through Transcendental Business owners need to control their stress, 5 Ways Emotional Intelligence Predicts Your Success. They understand where the business needs to be and have an ambitious yet achievableroadmap to make sure theyget there. Instead of seeing change as overwhelming and all-encompassing, take it one step at a time and consider all that you have to gain. You may opt-out by. You can batch this task to do all the clients for the day the morning before . Being approachable, specially at work, is the key to building strong interpersonal relationships with your colleagues. How to Become More Approachable (and Why) | Lindauer Required fields are marked *. As a leader, youre bound to face situations that require you to make quick decisions. It will involve a customer service representative providing positive emotions including happiness as well as gratitude and more. Theory Y leaders, who are present and take the time to understand and engage with their employees, form deeper bonds which translate to higher levels ofmotivation. SERVQUAL - Why and How You Should Measure the Quality of - CommBox We are all taught from a very young age that we should learn to be friendly, be a good listener and be open to other people. Research has shown that 14.7% of people experience mental health problems in the workplace, and evidence suggests that 12.7% of all sickness absence days in the UK can be attributed to mental health conditions. Then you can either walk up to someone you know and say, Hello, or you can walk up to someone you dont know and with a smile say, Hello, my name is Scott and I dont know anyone! Ask yourself some key questions such as, do I feel welcome? There are many reasons being available to your customers is so important. You begin seeing the opportunities and silver linings in difficult situations instead of the burdens and problems. Al Davidson foundedStrategic Sales & Marketing, Inc.(SSM), where he helps deliver B2B lead generation services and appointment setting solutions for clients around the world. I once had a personal experience of this when I was browsing telescopes out of pure curiosity as I waited for a friend. I've been in customer service in varying capacities for the past 10 years, and one thing that I've learned whenever in a position where the answers aren't clear is that it's okay to ask "Why?" I believe prioritizing accessibility could open up new possibilities in personnel recruiting, improve customer loyalty and sharpen the corporate image in modern society. Imbibing these qualities and natural instincts into your workplace can greatly affect your work life. See if your business is eligible for a tax credit of up to $26K per employee! Theory X leaders view employees as workshy, unambitious and unwilling to take responsibility, while Theory Y leaders see employees as self-motivated and conscientious. 5 Leadership Qualities All Teachers Should Try to Emulate Do you personallyonboardnew recruits, greet colleagues by name and have an open-door policy? According to the World Health Organization, approximately 15% of the worlds population experiences some form of disability. To get those recommendations, you need to offer great customer support and resolve every query with patience and understanding. Others may find text-based customer service extremely challenging. Customer support is very important to retain customers and gain new ones by means of recommendations. Being friendly and approachable is particularly important when it comes to working with clients with special requirements or disabilities. The ability to be approachable and communicate effectively will separate a coach, or any other professional, more-so than any other set of skills. This customer care training course outline consists of seven online modules that teach you everything from how to make customers feel appreciated to communication techniques when you have to say No, and more. This way, youll be a lot more help to them. Those who are adaptable are more willing to explore outside their comfort zones, take risks and embrace uncertainty with the understanding that transitions are a normal part of life. I need you to be there for me. These words represent the feelings of consumers for the businesses they support. or social media. If, Read More 3 Ways to Successfully Work from HomeContinue, I dont do this regularly (although I used to), but if you find yourself in a less than fantastic mood, I highly recommend this 10-15 minute exercise to get you out of your funk. August 19, 2020 - 186 likes, 5 comments - Kris Lindahl (@krislindahl) on Instagram: "Being approachable is SO important in many aspects of life, including business. Developing strong relationships with clients is a key to attracting and retaining new business. Though, the customer service function encompasses numerous facets that attribute to whether a customers purchasing journey is a positive or negative one. Head of Content & Engagement atEnghouse Interactive. Being patient helps you to figure out what a customer wants, and how to provide them with a competent service rather than just rushing them out the door. For example, someone with a desk job may not see the results as quickly as a client working in construction. Here are five vital qualities common in every visible leader: Empathy . With many daily challenges in our lives outside of work, having a friendly face . How Approachable Are You? - Building Relationships With Your Team Expertise from Forbes Councils members, operated under license. They become just another expected part of life. classroom environment so that my students feel comfortable coming to me when they feel overwhelmed (and Im always encouraging them to come to me with questions and concerns). Its that time of year when spring classes have officially started and us instructors are once again trying to bring the best version of ourselves to the classroom and make a difference, especially for those students that may be struggling. Eye contact makes friendly situations more friendly and hostile situations more hostile. But the alternative can mean being left with what-ifs and regrets. Customer satisfaction entails so much more than providing high-quality products and services. An interaction between a customer service representative and a customer is a two-way street. It works because youre appealing to a human beings inherently helpful nature. Another commonly used self-service method is an interactive voice response (IVR) system. Next time you are sitting around, think about the energy you are giving off to others. Look people in the eyes. HR directors and recruiters are actively looking for new hires who can display adaptability as a top soft skill. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Here are a few tips that can help you to manage well and become more approachable at work: 1. When a customer service representative is able to effectively communicate with customers, it will provide a positive outcome. C. It involves letting employees know precisely what is expected of them. Thats a lot of customers you could be losing before anyone even sets foot in the door. In fact, take a few deep breaths and relax. Therefore, it's important to keep eye contact with a relaxed face. Approachable customer service | CustomerThink September 18, 2015, How can you make SEO work for your small business? In short, life is easier and more fun when we are welcoming and approachable. Supporting a remote or home setup could remove further obstacles, such as commuting to and from work and allowing for the comfort, convenience or necessities people have in their own homes. Youll never miss an important phone call ever again! Quality customer service ensures that clients are given . However, I didnt necessarily like sitting at my, Read More How to Survive Working from Home When It Becomes Too RoutineContinue, On Saturday, my husband and I went to the 2014 Central Florida Veg Fest here in Orlando with some friends, and it was quite the experience. Benefits of being a supportive colleague (With examples) "There is only one boss. Networking works. I guarantee itll make for a much better semester for everyone. Being approachable opens doors. Another one of the essential customer service skills is problem-solving, as its important to be willing to help customers come up with a solution to the issues they face. Being a visible leaderisabout so much more than simply being seen. The stigma of mental illness is a societal challenge and it will inevitably take generations for any significant impact to be felt.