Dear PeterThank you for taking the time to share your great feedback with us. We did not come to Audley to add to our stress but unfortunately that is what we got. Emily was brilliant at listening to the kind of trip we would like, answered all our questions by drawing on her in-depth knowledge and personal experience, and has put together the perfect itinerary for us. Any company that has been in this business as long as Audley should not have made this logistical mistake. I understand a manager has been in contact with you to discuss your experience thoroughly. Audley Travel insights Based on 7 survey responses What people like Ability to meet personal goals Feeling of personal appreciation Support from manager Areas for improvement Fair pay for job Overall satisfaction Energizing work tasks Great company Concierge (Former Employee) - Home Based - March 8, 2022 Enjoyed working here Hi PaulThanks for taking the time to share your great feedback about Malcolm and your experience in Japan. No travel agency gets credit for a great destination (no travel agency created the beauty of New Zealand or Australia). 617-223-4500 Make an inquiry Jack Southeast Asia & USA Specialist Ian Southeast Asia Specialist Niall India, Nepal, Sri Lanka & Japan Specialist Request our brochure Just returned from a 6week tour of Australia and Singapore. I suppose after getting $10k from you and us having no recourse they don't really care to follow-through or to ensure that we have a positive experience on our trip. We look forward to working with you in the future, on your next Audley adventure. Audley helped us have the best trip of Audley helped us have the best trip of our lives. The hard work was completed by our agent Ewan. We compared costs against other providers and they were competitive. The room that was assigned to us had a view of the main building and the pool was not private at all. We'll make sure that your kind words reach Mat, his leadership team, and our Malaysian partners.Best wishesAudley Travel. It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. Great trip. Audley Travel Reviews | Read Customer Service Reviews of www Call one of our experts or arrange a video appointment for ideas and advice. They listen to our wishes and enabled us to have a holiday of a lifetime, paced exactly right for us. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. Travel companies ar businesses that need to make money. Mark listened to what wed like to do whilst we were travelling and advised accordingly. Best personal travel experience. Andria C, Italy Specialist | Audley Travel I returned last month from Japan and Vietnam. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! It features trip ideas from our specialists alongside hand-picked stays and experiences, and introduces our approach to creating meaningful travel experiences. Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. We had researched our itinerary and in Oct 2021 contacted ***** of Audley Travel to book a private tour. Travelstride: Tour, Adventure & Tailor-made Trip Reviews Also, a shout-out to concierge specialist Sofya Jasmine who took our initial query, helped us hone our options and connected us with Emily. That barely reimburses us for the extra money we paid for a private tour of the pyramids we did not get. Thank you Isabelle and Audley Travel. Hi TimThank you for taking the time to share your kind comments with us. Really? Get the real picture with both traveler and expert reviews to ensure the trip you book is the right one for you. Dear Mrs StephensThank you for leaving your review. Speak to a certified specialist to start planning your tailor-made vacation. 9)The next hotel was at the Sea of Galilee. Right up to us going he kept tweaking things to avoid the problems in southern peru. Anyone can write a Trustpilot review. I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! Lorem ipsum dolor sit amet, consectetur adipiscing elit. for me and her team and their partners accomplished it without any hitches whatsoever. ST39468, 2023 Audley Travel | Audley Travel US, Inc. (Delaware 5398866), Hannah calling out to the locals in a fishing village on Inle Lake, Myanmar, Anthony eating at a local restaurant in Qingdao, China, Gavin on the Grand Canal in Venice, Italy, Lottie on Table Mountain in Cape Town, South Africa, Mark in Los Glaciares National Park, Argentina, Arista in the Kruger National Park, South Africa, Mark with the indigenous H'mong in Sapa, Vietnam, Carly on the 'Path of the Gods' along the Amalfi Coast, Italy, You can find all your favorites in the menu, Speak to a certified specialist to start planning your, First Holiday with Audley to South America, Audley remain industry gold-standard planners, Infectious enthusiasm and 1st class service, An oustanding tailor-made trip to Thailand. It seemed that we were always given the worst rooms in each of the hotels we were booked in. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. Our country specialist Tamatha was superb, especially since she had visited many of the areas we wished to see and experience. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. We are due a full refund for this. How to make the most of your time in Yosemite International Womens Day: celebrating women in Our continued passion for creating meaningful trips is motivated by the tales you bring back from your travels, from the thrill of your first lion sighting to a meeting with the matriarch of a Thailand hill-tribe community. Hi EmmaA huge thank you for sharing your experience with us! At almost every step along the way we were confronted with problems due to the lack of follow up from Audley. Companies can ask for reviews via automatic invitations. Our trip could not have gone more smoothly! AUDLEY TRAVEL - New Mill Lane, Witney, Oxfordshire, United - Yelp ****************** husband and I went to ******, *****, July *****, 2022. Here are 8 tips for writing great reviews. I hope overall you had a wonderful holiday, it is as you say, a great destination! In fact the first flight was delayed. The holiday was originally planned for 2019 but with Covid restrictions we had to delay our departure. I would highly recommend going with someone else who can make the logistics clear and easy to use. The itinerary he arranged was perfect, listening to all of our likes and dislikes. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. Audley does not in my experience. Great companies such as Tauck Tours offer all inclusive week in ****** ($1072 per day) with tipping for drivers and local guides, lunch and dinner with wine in superb restaurants included. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. Consumers should be aware that travel insurance will not refund your money in the event an airline or tour operator offers credit for flights, hotels, tour plans, etc. Covering all seven continents, let us show you how you can see the world with Audley. Audley Travel Reviews: What Is It Like to Work At Audley Travel? We will be using their services again. Best personal travel experience. Extensive knowledge of the area, and knows how to build the perfect holiday tailored to your needs. Audley Travel Reviews | Read Customer Service Reviews of www We finally booked Thailand with Mat and could not have been happier. A good agency at minimum handle logistics well. From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. The word she used for that half was "a disaster." Our trip could not have gone more smoothly! However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest and didn't want to spend our money there. 2023 Trustpilot, Inc. All rights reserved. As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. Within 24 hours I received a quote that undercut Audley Travel by 2586 for the two of us and there were no hidden extras. Audley's documents are really bad, and this is s systemic issue. The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. I have already recommended Audley to several people, and know that when we plan a trip again we will be in perfect hands with Audley. hoping to re book straight away. Audley Travel. Read 5,650 Reviews. Yes, ultimately Audley went over my budget by $400. We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. Subscribe to our e-newsletter for the latest travel updates and inspiration. This was two days wasted of a twelve day trip. Extensive knowledge of the Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations First Holiday with Audley to South America Harriet at Audley Travel from our very first conversation listened and understood to perfection what our family was looking for and came up with a very professional exciting and just perfect tailor made itinerary which came up to expectations throughout our tour. recommended to friends for future bookings, Hi LGWelcome back home! Japan was hit or miss, but Vietnam was great. We did not hear from ***** for 8 months until 6/30/22 when she sent us an email that she was quitting her job; the poor transition to the new specialist led to confusion, uncertainty, missed opportunities. Dear ThomasThank you for taking the time to share your great feedback with us! The hotels selected were excellent. The hotels were amazing, the professional private drivers and tour guides made getting around on the narrow roads of the Amalfi Coast a breeze. The holiday was originally planned for 2019 but with Covid restrictions we had to delay our departure. We have just returned from a First Class holiday to Vietnam organised by Audley Travel. And so it proved to be!Malcom W our representative was excellent! Nothing could be further from the truth. Best wishesAudley Travel. It was perfect. Yelp users havent asked any questions yet about. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match . She kept in touch regularly with us and was very helpful in explaining everything. As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! a lovely friendly manner too. Call one of our experts or arrange a video appointment for ideas and advice. We were informed that the upgrade cost from our original booking on the other cruise was going to be refunded. Your money is safe when you travel with us. Best wishesAudley Travel. It was much further from the water (we were told it was right on the hill behind ***************) and had no view whatsoever! Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. Highly recommended! Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. We use dedicated people and clever technology to safeguard our platform. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. If I was spending that amount of money on a holiday I would certainly have done plenty of research BEFORE I booked. I can highly recommend audley. We absorbed the history that painted the cobblestone streets while watching the sunset . Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. Once again, Audley Travel remains the gold-standard of holiday planners! From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. We are owed refunds for the failed arrangements as well as the horrible experiences we encountered that was their responsibility. Audley Travel Reviews | Read Customer Service Reviews of www Ewan was insightful, helpful and created a great itinerary.The hotels were in brilliant locations and the beds were very comfortable. Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. BBB Business Profiles may not be reproduced for sales or promotional purposes. This was the first time I have used Audley and I will definitely be booking with them again. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. We had an experience of a lifetime and can't acknowledge Carter enough for all he did from our first phone call and introduction to checking in with us upon our return. Hayley Ryan organised it for us and delivered what she said she would. I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. Hi AnantThank you for sharing your kind comments with us. a lovely friendly manner too. Your entire vacation is designed around your requirements, Select your preferred style of accommodations, Create the perfect trip with the help of our specialists, All our specialists have traveled extensively or lived in their specialist regions, The same specialist will handle your trip from start to finish, Make the difference between a good trip and an outstanding one, Hand picked by us or our local partners as the best available, Offering more than just dates and names, they strive to offer real insight into their country. Audley Travel Reviews | Read Customer Service Reviews of www We will be using their Just returned from a 6week tour of Australia and Singapore. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. We met other Audley travellers who were equally delighted with their trips. The Itinerary was Huge for twelve days. Well guide you through the process. Thank you for having an open conversation with us about your experience. Audley Travel is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. We can't thank her enough! It was great to be traveling again and everything went very smoothly. As such we are do a full refund for the difference. The accommodation was first class, very clean and in good locations. It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. When he found us through the hotel, he told me Audley did not provide it. 1)I paid over two thousand dollars extra to have private access to the pyramids (5:30am before they open) and it was canceled by the tourism folks. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. I fell in love with Italy when my husband and I backpacked our way through central Italy. The hotels were perfectly picked to maximise our time. I can highly recommend audley. The Itinerary was Huge for twelve days. Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. We look forward to organising your next adventure. Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. I can highly recommend Mat for travel to Asia and Monty for travel to USA. Or perhaps embarking on a serene river cruise along the Nile or Mekong? Instead, we once again got the view of a building roof and to make matters worse we had to climb up and down two flights of a spiral staircases just to get to our room. From the journeys round the country with the train tickets and timetables all sorted, to the hotels and their staff, and our guides-all were excellent!Very many thanks Malcolm and Audley! Sign up to receive your copy and start planning an unforgettable year in travel. It did not disappoint. The guides supplied throughout were very helpful and friendly and always there when needed. I signed up for Trustpilot just to write a review at how great this company was to work with even though I did not end up booking my trip through them. Your specialist will offer you the best available alternatives based on your preferences. Dear PeterThank you for taking the time to share your great feedback with us.