On February 17th I called to cancel all future appointments. After reaching out to our billing team, we were able to confirm that they've reached out to you to assist in solving this issue. So if anyone from this office decides to respond to this complaint, give me the name and phone number for the corporate office so I can communicate directly with them. I told them that at this point, I am considering canceling all of my services and filing a BBB. BBB Business Profiles may not be reproduced for sales or promotional purposes. Its also worth noting that the only way to find a therapist comfortable with queer clients is to mark LGBTQIA+ as something you need help with, which I found problematic because it suggests that queerness is a source of negativity in my life. If you miss a session or dont cancel within 23.5 hours of your scheduled appointment, you pay a cancellation fee of $99, and your insurance will not be billed. Please please PLEASE do your research before signing up with any online therapy ( I hear Cerebral is just as bad). Read Customer Service Reviews of thriveworks.com - Trustpilot Well guide you through the process. America faces a mental health care crisis. Appointments are available on weekdays, weekends, and online. Regards, These shortages make finding a therapist difficult. Unsubscribe anytime. You can cancel all future appointments by logging into your patient portal and indicating in the appointment tab that you are canceling services. Thriveworks: Marriage Counseling in Birmingham, AL I was told it my insurance covered my appointment. Customer Reviews are not used in the calculation of BBB Rating. Thriveworks psychiatry service works much the same way its therapy service does. DoNotPay can help you regain access to your online accounts: Helping you manage your memberships and subscriptions is just one of the many valuable services DoNotPay provides. Welcome to the client portal for Aimee Garcia. I just called again because I havent seen the refund in almost a week. Im not satisfied for multiple reasons. Went online and read multiple reviews about how they attempt to make unauthorized charges on people's credit cards. Look for your state and city to find your local office. Choosing a therapist on Thriveworks is a bit of a shot in the dark because there is no matching process or intake questionnaire. However, there may come a time when you no longer wish to use the membership and need to cancel it, whether it is due to finances, finding another therapy option, or feeling successful and prepared to take a break from therapy. If you have any questions, comments or concerns about this website please send us a message. This might be why many of the users we surveyed found Thriveworks pricing challenging. Thriveworks has been charging me for at least four months for seeing a therapist whom I have never met/heard of. El is a current master's student at Emerson Colleges Writing and Publishing program and writes about mental and physical wellness for VeryWell Mind, VeryWell Fit, Shape, and EatingWell. The Influence Of Race And Ethnicity In Clients Experiences Of Mental Health Treatment. I was having meetings every other week for a few months. I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. Ninety percent of users rated them as being good, very good, or excellent overall. Its therapists also have evening and weekend hours, making therapy accessible to those whose schedules do not allow for daytime sessions. (You can also create an account with a non-Google email and make your own password.) I think their response is ridiculous. We can handle everything from diaper services to gym memberships, to gaming or music services. Thriveworks Birmingham is located at 400 Office Park Dr, Suite 308, Birmingham, AL 35233. Still, the pay-per-session rate of $99 makes Thriveworks more expensive than some of the other companies we reviewed, especially compared to those that only charge you a monthly subscription. 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We have confirmed that our billing team has attempted to reach out to the client to offer assistance, but they have not heard back at this time. BBB Business Profiles are subject to change at any time. . THRIVEWORKS - 11 Photos & 10 Reviews - 2300 Commonwealth Dr - Yelp They specialize in helping people rebuild their relationships. We contacted them by email and phone about the issue and asked them to adjust the account balance. While this practice is widespread on the internet, it might be concerning to those who want to maintain privacy while seeking mental health care. BBB Business Profiles generally cover a three-year reporting period. You can cancel a session up to 23.5 hours beforehand, but like most counseling practices, if you don't show or fail to cancel in time, you will be charged. Pleasant Business Management Mr. Eric Adamowsky Contact Information Principal Mr. Eric Adamowsky Customer Contact Mr. Eric Adamowsky Additional Contact Information. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I froze my card before they could charge me because after I cancelled the appointment, I had a bad feeling. Fortunately, you can filter therapists by what insurance plans they accept to help you find a therapist that takes your plan. We encourage the client to continue to communicate with our billing team in order to resolve any further questions or concerns as quickly as possible. DoNotPay helps you sue Thriveworks in small claims court with our award-winning service. We save you the time and headache of having to contact multiple companies and handle different cancellation policies. Once I got a rep on the phone, I had to hold her hand to go through a couple of the charges. They asked us to also send an email which we did. Im a Sr VP with my company and cant believe I'm being treated this way. He stated he would transfer me to billing. Thriveworks also offers family therapy in Birmingham. They wouldnt accept the proof of their system not working and when I asked what I could provide for proof of her death without the death certificate they didnt have any options for me. Our billing team has been in touch with the client and have refunded all overcharged fees. I cancelled her upcoming appointment over a week before the date of her next appointment. When I called to get the 99$ missed appointment less than 24 hour cancellation fee removed it was denied unless I could show proof. This means that you have a little more control over how intensive your therapy is (and how much you spend on therapy). We'd love a chance to make things right. All Ive been asking is to refund me the $119 and then handle your other client without my involvement for their bill. Below is a summary of the action we have taken in regards to this complaint. Cancellation Policy | Thriveworks We have confirmed that our billing team has reached out to the client to go over charges, including to verify that all charges were for their account. A full forty-one percent said that they found the services only somewhat affordable and another 11% found it either not very affordable or not affordable at all. This isnt surprising when you consider that Verywell Minds research indicates that 40% of people need financial assistance in order to afford therapyso paying $99 or more per session (plus a membership fee) can add up quickly if you see a therapist every week. . I noticed recent charges from Thivewrks, despite not having had an appointment in a month. Thriveworks Online Therapy Review If you no longer have the original email, you can try another option. What is most notable about Thriveworks is its flexibility: It offers both virtual and in-person sessions, which is unique in the online therapy world. The representative said I can cancel you, but if you have upcoming appointments, I would have to transfer you to sales. Part of what makes Thriveworks so flexible as a therapy service is that clients have options of different therapy modes to match their specific needs. Hello, We are sorry to hear about these issues! Get the latest mental wellness tips and discussions, Get the latest mental wellness tips and discussions, How absolutely disgusting and borderline unethical treatment of the people these services are intended for. I have no reason why this was done. If you have questions about your membership or are having trouble canceling your membership, you may need to contact Thriveworks differently and speak to someone else. However, they did not adjust to the correct amount owed. Thriveworks is committed to providing you with the best experience possible. I also tried the service myself and interviewed two different therapists at Thriveworks to get their points of view about the company. They also offer flexible cancellation policies. A mere twenty-seven percent of the users we surveyed said that they found a therapist who supported their identities and only 41% of the users were able to find a therapist who fitted all of their needs. A supervisor would not get on the phone but the representative told me that they are trying to reach the other individual that had the session so they can have her pay for it before Im refunded on my account. Thank you for taking the time to bring this to our attention. At the beginning of 2022, there was a system change and that's where my billing got screwed up. The company advertises a great salary to pull you in. According to a 2021 practitioner survey issued by the American Psychological Association (APA), 65% of therapists cannot accept new patients. We believe this issue to be resolved but encourage the client to continue to communicate with the billing representative if there are any further questions/ concerns. Log in to DoNotPay and search for the Manage Subscriptions product. As of last year my insurance was paying a majority of the payments that they bill insurance companies $250 for each session. No action was taken by the billing department. I mistakenly scheduled my daughter for an in-person appointment three hours away from where we lived. We encourage the client to respond to the billing representative in order to resolve this issue as quickly as possible. THRIVEWORKS - 15 Photos & 22 Reviews - Yelp We have confirmed with our billing team that they have refunded any overcharged amount, as well as reached out to ensure that all sessions are processed correctly. We have confirmed with our billing team that they have reached out to you to assist in solving this issue.