Other Product Service (Non-Engine, Non-Radio) 5 Days. You cant talk to this company over the phone so you have to send them an email or a chat message when I try to send a chat message every time it says our representatives are busy helping other customers tried to email them but no response, I sent them a email 48 hours ago. It was now going to be a couple of weeks. Add to Cart. Last Name. Contacted Horizon and was told they were not defective. Horizon Hobby also maintains a strong online presence and warmly welcomes Hobbico customers to its growing family. of the United States, You can easily contact us using the form below, or you can reach out to us directly with the below methods: To call Horizon Direct Customer Service : Phone : +1 877-595-6382. Collateral damage is NOT covered by manufacturer warranty. Further, the sender will be responsible for arranging return shipment of the un-serviced Product, through a carrier of the senders choice and at the senders expense. I spent a couple hours on the phone and trying to figure out what was wrong but it didn't ever solve the problem. The website absolutely stinks, especially when it comes to product description. now! Tower TV: Urban Crawling [VIDEO] - King Cobra Hobby Contact Us More. For full warranty information, please refer to your product manual or the product pages on www.HorizonHobby.com. However, at least you had two giants competing for pricing, volume discounts, and inventory levels. It arrived DOA. To reach Spektrum customer service, please use the form below. The Apprentice S 2 is equipped with Horizon Hobby's exclusive and innovative SAFE technology, making it possible for almost anyone to learn to fly successfully. And, to add insult to injury, only certain browsers (MS Edge) will display all of your account information correctly. Please Note: Do not include credit card information All charges for service parts, labor, shipping, and other fees are your responsibility. All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour. All charges for service parts, labor, shipping, and other Ontario, CA 91761 . Horizon NJ Health Care / Case Manager My reply to him is included: HH Customer Support customersupport@horizonhobby.com via gjvezlfwzad7l6.6g-23inqeaa.na138.bnc.salesforce.com 8:04 PM (30 minutes ago) to me Hi Michael, We are not responsible for damage or theft occurring once the package has been delivered. I was ordering some parts yesterday evening and completed my purchase. . expense. Hands Down the worse customer service I ever received. View Details Get Directions. Purchased an ECX temper gen2 from a hobby store during a recent trip and a couple of batteries into it (first week of ownership) the front right axle pin disappeared rendering the crawler to a 3x4. Therefore, if you would like your repair sent to a different address than listed above, please indicate so below. Horizon Hobby reviews first appeared on Complaints Board on Jul 6, 2011. Horizon Hobby | LinkedIn BREAKING NEWS: Horizon Hobby Buys Hobbico - RC Car Action About Horizon Hobby | The Leaders in Radio Control I wish I had read these reviews before ordering a Timber x Night Flyer from them. Was on backorder.Rep from company told me to keep che king website for when product comes in, and then tell them again if i still wanted it.Then when they do get the item in they wont.fill you in on any part of any process.Poorly run company and customer service.If you want to be given a run around and maybe get your product within 2 months. Horizon Hobby, LLC Service Center Great turnaround great service. *Turnaround time is initiated when the product is checked in by Horizon Hobby. Find company research, competitor information, contact details & financial data for Horizon Hobby, LLC of Champaign, IL. How It Works. The tech email I sent to Horizon just gave me the same link, which I tried from different PCs. The online service request will allow you to check on the status of your product through the use of a unique service request number. Advertisement. Delair Tech, DJI, Eachine, Ehang, Guangdong Cheerson Hobby Technology, Hobbico, Horizon Hobby, . Warranty Inquiry? Hours : Monday. The Knowledge Base contains articles created by Product Support staff and the programmers who have resolved issues for our customers. Horizon Hobby is a privately owned company that is known throughout the hobby industry for its exceptional focus of innovation and service. If I could just talk to someone at this company that would be great. Last Name. Horizon Hobby, LLC Company Profile | Champaign, IL | Competitors *Restrictions - Please refer to Horizon Hobby, LLC Service Terms and Conditions. 4710 E Guasti Rd. Collateral damage is NOT covered by the manufacturer's Injoras Kangaroo Carbon Fiber Chassis Frame Kit KO Propo Announces EX-NEXT Black Special Edition. ARRMA Felony Collectable Tree Ornament 2021. Horizon Hobby 10% Promo Code 2023 - HotDeals.com As a beginner yes there are going to be some driving errors causing damage but I feel as though if you didn't purchase it from horizon hobbies themselves they have no interest in helping with anything. rockyboy2: Vendor Talk: 0: Jul 25, 2019 05:46 PM: Rant: Interesting Concept of Advertisement and Customer Service from Horizon Hobby: liemtran75: Fuel Jet Talk: 3: Nov 07, 2017 02:32 PM: Discussion: Horizon Hobbies Customer Service: turbonut: Electric Ducted Fan Jet Talk: 0: Jan 09, 2017 . | What can we help you with? Conditions. They call back in an hour or so, the calls take less than 5 mins. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. NOTHING. | Free Shipping On Orders Over $99 Learn More. Apparel. Your cart is empty DSMX add-ons to JR radios. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice. Review: Redcat Gen9 International Scout 800A, Losing Grip SamixRC TRX4 brass upgrades review, ROC HOBBY 1:10 MASHIGAN RC ROCK CRAWLER RS RED 4WD REVIEW, ELEMENT RC ENDURO SE TRAIL TRUCK, SENDERO RTR REVIEW, Review Powerhobby 729MBL Brushless Waterproof Servo, JConcepts 1961 Corvair Lakewood Clear Body, JConcepts 1978 Chevy K10, Tuck Clear Body. HORIZON HOBBY - 4710 E Guasti Rd, Ontario, California - Yelp BUT, the customer service goes up and beyond and even sends you upgraded replacements. Any kit or engine powered by flammable gas or nitro fuel must be thoroughly emptied and purged. I will cease my long term customer status with them. Overall a junkie company, selling junk. How is that for customer service? We use dedicated people and clever technology to safeguard our platform. Horizon Hobby has some good news for those of you that work. Products Purchased from Retailers in These Countries can be Serviced: Exclusive International Service: Please see below for Contact Us Form. Back up and running and enjoying the truck a lot. $175.00. Suit yourself to use $80 off ends in hours at horizon hobby at the online store. Customer is responsible for all brokerage fees, duties, and taxes associated with service and shipment of product. Horizon Hobby | 6,202 followers on LinkedIn. They wont do anything on top of that they want $200 for a pair of wings .so that is $499 for 1 flight and $200 for new wings $700 now . First Name. The backorder thing and customer service is still pretty bad . Nonpayment can result in the Reply 42N71W . Once I received the Typhon, the esc was bad and Horizon Hobbies told me too bad. They would have a 5 star if they could fix the servo and diff issues. Please ensure all packages and avoid shipping methods or . It keeps saying that my postal code is unvalid . I got another person to order for me and they were sent progress emails . Horizon Hobby Social Media Guy. confiscation of equipment. Remind me when call center opens. Service Center will email you with the details of the status of your responsibility of the shipper until it arrives at Horizon. Please allow our Returns Department 10-15 business days to process your return upon arrival. Sorry excuse for a website. Any equipment returned for product service purposes, warranty inspection, or repair, must comply with all Federal shipping regulations, including but not limited to the U.S. Department of Transportations Hazardous Materials Regulations (HMR) as fire, collateral damage, and/or serious injury can occur. Cloudflare Ray ID: 7c0d8929689c01ce What a shame as the products are good. Refer to your product manual for service contact information. Good customer service can cover or make up for some pretty serious mistakes elsewhere in the business. Fast Serve Web - Login. Battery lasts 2 minutesAsked to return item next day after a single day use--> no return policy. Horizon Hobby Reviews: What Is It Like to Work At Horizon Hobby? If you have any questions, please call us at 877-504-0233 or Email Product Support at productsupport@horizonhobby.com. Confirm E-Mail. Warranty service or I have a couple 6s Arrmas and I love them. 0. There are missing descriptions, or just plan wrong information. Please Note: Do not include credit card information with your product. Sites-horizon-us-Site Share. Hey guys, the fastest way to get customer support is the chat on the website. Restrictions: (514)323-8993. Horizon Hobby for sale | eBay Horizon is not of the US that are cleared for service, the Customer is responsible for You can request a call back there or email if you prefer to connect with someone through a call. Find a Hobby Shop | Contact Us | Order Status. You can email the site owner to let them know you were blocked. Is Horizon Hobby going out of business? - stunthanger.com Horizon Hobby, LLC the Horizon Hobby, LLC Service Center (see address above). terrible technicians and customer service. Contact Spektrum Customer Support | RC Transmitters and RC Electronics If you are new to the store, you can use your email address to set up an account. All services are charged a minimum of a 1/2 hour of labor at $40 USD Chrome and Firefox won't. Not a single problem with their customer service. Add to Wishlist. Fast Serve Web - Login By submitting this service request form, you are agreeing to the Horizon 876 Blvd. If a charge is associated with your service, a Horizon will hold non-compliant Product for a period of 60 days from notification, after which it will be discarded. *Turnaround time is initiated when the product is checked in by Horizon Hobby. Then . Add to Cart. 12/22/2022. Horizon Hobby needs a quick cancel order option. Products Purchased from Retailers: Horizon provides United States, PA, Auburn. You will now be directed to the EU Horizon Hobby website, in French. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice. The battery was defective and lasted only 2 minsSubmitted multiple emails asking to replace battery if they will not accept return--> no response to my emailsPoor customer service. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Regulations published by the U.S. Department of Transportations Pipeline and Hazardous Materials Safety Administration (PHMSA) may be found online at: http://hazmat.dot.gov.