Begin the Microsoft Surface Data Eraser tool. Both USB thumb drives are new. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). select disk 4 ( select usb pen drive no 4 ) For information about the changes provided in each new version, see the following notes: This version of Surface Data Eraser includes bug fixes. Insert the bootable Microsoft Surface Data Eraser USB stick into the supported Surface device. Booting the Microsoft Surface Data Eraser USB stick. Select Build to begin the Microsoft Surface Data Eraser USB creation process, as shown in Figure 1. When you deploy Windows on a some Surface devices that have 1TB drive configuration, you may encounter errors or other issues that concern locatingthe DISK0. This is a guidehttps://www.ifixit.com/Guide/Microsoft+Surface+Pro+4+SSD+Drive+Replacement/60383 Opens a new window, gparted is on most Live Linux Distro and it can also be independently installed to a USB stickhttps://gparted.org/liveusb.php Opens a new window Some Live Linux Distros have a GUI for the SMART values and some use the command line. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. ]LOG]!> The tool comes in handy when you Surface is not booting, and you want to send it to service. If you have suggestions related to this documentation, please let us know here and we will submit them for review. boot the Windows into safe mode and then try to bootable usb media. Decommission a Surface device from corporate or organizational use. type below line in CMD with admin rights, then copy all the folders and files from the root of created bootable pendrive to C:\WinRE_amd64\media :::image type="content" source="images/microsoft-surface-data-eraser/fig3-select.png" alt-text="Figure 3. Can I buy an SSD from Microsoft and install it myself? Surface devices that are impacted by this issue: Surface Pro (5th gen) 1TB drive configuration, Surface Laptop (1st Gen) 1TB drive configuration. Just strange that all 3 computers do the same thing. When a Surface device is returned to a Microsoft Service Center it goes through a data wipe process to ensure that the devices data is erased. To resolve this issue, follow these steps: Download version 3.2.43 or a later version of the Surface Data Eraser tool. Then, take steps to erase all data from the Surface. If you have problems booting from the usb post back to this thread for help. Simply click the Start button. Microsoft Surface Data Eraser is periodically updated by Microsoft. Select Complete to finish the USB creation process, as shown in Figure 5. :::image type="content" source="images/microsoft-surface-data-eraser/fig5-complete.png" alt-text="Complete the Microsoft Surface Data Eraser tool"::: b. For easy usage i will create bootable Microsoft Drive data eraser tool.iso file and then i will upload online and then i will paste the link here. This version of Microsoft Surface Data Eraser adds support for the following: This version of Microsoft Surface Data Eraser adds support for Surface Pro with LTE Advanced. download below file and then extract the file https://drive.google.com/file/d/1-90wbQ0uqBUq_RhsKjS3OwqoQsN6Gb0-/view?usp=sharing. The error message you received when you tried to reset the Surface using a recovery drive suggests that the device is unable to detect its disk drive. ago clean Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick. To boot your device from the USB stick follow these steps: a. Turn off your Surface device. Data Eraser was unable to locate the drive as well. I was able to run Surface Data Eraser per MS support, but it failed to locate the drive as well. I run the tool and it was detected that Pendrive Successfully , and i followed onscreen instructions. Zeroing the drive and clearing out the TPM (to remove the BitLocker keys stored to decrypt the data) will effectively nuke the drive. The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. Shut down your Surface and wait about 10 seconds to be sure it is off. privacy statement. Reply NDLunchbox Additional comment actions While it has been rewarding, I want to move into something more advanced. Once the bootable USB is ready, you will see the Success message. This thumb drive is now ready to be inserted into a Surface device, booted from, and wipe any data on the device. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Securely Erase Data On Microsoft Surface With Surface Data Eraser Tool, Download PC Repair tool to quickly find and fix Windows errors automatically. The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. Any section you choose will open to show you more info. Begin the Microsoft Surface Data Eraser tool"::: Choose x64 (for 2021+ devices only) for 2021 or newer devices, choose x64 for 2020 and older devices or ARM64 for Surface Pro X from the Architecture Selection page, as shown Figure-3. first format the Pendrive with FAT32 format using diskpart command. I'm just sending in this MS Surface Go that has caused this time suck in the first place. Here is the downloadable bootable .iso link google drive To resolve this issue, follow these steps: Download version 3.2.43 or a later version of theSurface Data Erasertool. Required fields are marked *. I did not do disk partition so everything is in one drive. Dism /Online /Cleanup-Image /StartComponentCleanup When the Congratulations screen is displayed, you can eject and remove the thumb drive. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. I can pick up one that says it's 3.0 for sure and try that too. I wish the Failure would tell you what the hell it failed for. Getting frustrated with this Surface unit. Microsoft Surface Data Eraser is periodically updated by Microsoft. Please remove and reconnect the USB drive and then Yes or No to retry: (Yes|No): I've tried two different USB drives. Create a Surface Data Eraser drive, and then start the device from that drive. I'll copy the contents manually over to it and see if I can get it to boot on the Surface to wipe it. restart the windows to check disk automatically , once completed restart the windows . To continue this discussion, please ask a new question. DISK0 not found when you deploy Windows on a Surface device that has Figure 1. https://1drv.ms/u/s!AmZoRRusRV59pWIFnpHuyM7klxFe?e=dWxkwa. This version of Surface Data Eraser includes: This version of Surface Data Eraser includes bug fixes and adds support for: This version of Surface Data Eraser adds support for: This version of Surface Data Eraser is compiled for x86 and adds support for the following devices: This version of Surface Data Eraser includes bug fixes. [LOG[## Possible Cause: Missing Storage Driver. Also, this site is intended to help improve the quality of the technical documentation of Microsoft Docs through user contributions and feedback. @jaxne we will close this issue. I also tried two different USB drives, both are 16GB drives. Most Surface models don't have removable storage media. Can I remove it, or can I have Microsoft remove it and send it to me to ensure I always maintain ownership of the data? Turn off your Surface device. d. More info about Internet Explorer and Microsoft Edge, Protecting your data if you send your Surface in for service, NIST Special Publication 800-88 Revision 1, Surface Pro Model 1796 and Surface Laptop 1TB display two drives, Windows 10 Pro and Enterprise on Surface Hub 2. Figure 6. Dal informace o Internet Exploreru a Microsoft Edgi, Protecting your data if you send your Surface in for service, NIST Special Publication 800-88 Revision 1, Surface Pro Model 1796 and Surface Laptop 1TB display two drives, Windows 10 Pro and Enterprise on Surface Hub 2. Prepare a Surface device to be sent for repair. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. I've tried 3 different USB thumb drives with the same outcome. Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. To boot your device from the USB stick follow these steps: a. Tried imgburn but I don't know which boot files are required, @jaxne . You are unable to use the GUI to create a new partition or drive. If I need to send my Surface in for service, what should I do to ensure the privacy of my data before sending in my Surface device? Select X to close Microsoft Surface Data Eraser. Repurpose a Surface device for a new user. Doesn't show anything besides settings toggles. Data like Exchange Online Mailbox content and SharePoint Online Site content is stored in a Microsoft Data Center and is not affected by the Surface service process. Any additional suggestions would be great. You experience the following symptoms on some Surface devices that have the 1TB drive configuration: Diskpart shows two 512 GB drives instead of a single 1 TB drive. MakeWinPEMedia /ISO C:\WinRE_amd64 C:\WinRE_amd64\dataeraser_x64.iso, wait few seconds to complete, now iso file created in C:\WinRE_amd64\, @RAJU2529 You must accept the license terms to continue. You must accept the license terms to continue. It is required for docs.microsoft.com GitHub issue linking. The text was updated successfully, but these errors were encountered: @jaxne . Thanks for the assist. I will try the surface data eraser tool and see if it helps. However, feel free to re-open if you have additional questions, comments or suggestions to help improve the contents of this documentation. The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. @RAJU2529 & @illfated -- Thanks for replying. to your account. Select Complete to finish the USB creation process, as shown in Figure 5. c. Press and release the Power button. Microsoft Surface Data Eraser enables you to wipe stored data from your Surface device directly from a USB stick. The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. From the desktop, open File Explorer. @jans-at . Read the software license terms, and then close the Notepad file. To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. I can get it to boot into a USB clean install of windows 10, but its not recognizing any drives. Privacy Policy. Have you This version of Microsoft Surface Data Eraser adds support for the following: This version of Microsoft Surface Data Eraser adds support for Surface Pro with LTE Advanced. And you can use Seagate tools which works with all makes of drive and provides a USB stick to check drives,https://www.seagate.com/gb/en/support/downloads/seatools/ Opens a new window. Tap and hold or right-click on the USB drive and choose Format. You can't even buy a 4GB USB drive anymore, the minimum now is 16GB from a Best Buy retail store. Decommission a Surface device from corporate or organizational use. tried using the Microsoft Surface Data Eraserto wipe and rebuild the partitions first? Select Build to begin the Microsoft Surface Data Eraser USB creation process, as shown in Figure 1. Select Success. When you see the confirmation screen, confirm the same by pressing the Y key. A subreddit for the Microsoft Surface family of products. @Syson032 and @masterddon, I created a new version 3.48.139.0 iso file suitable for x64 (for 2021+ devices only) and I uploaded it to Onedrive storage and Google Drive storage. Thank you. Figure 5. tomorrow morning I will upload to Google drive. This version of Microsoft Surface Data Eraser adds support for the following devices: Surface Data Eraser v3.2.45.0 and above can be used to restore Surface Pro or Surface Laptop devices with the 1TB storage option in the scenario that the device shows two separate 512GB volumes or encounters errors when attempting to deploy or install Windows 10. after extracting copy all the contents of "usbimage" to the Root of the usb pendrive say F:\, method 2 [!CAUTION] Archived post. But you want to create iso file correct . Figure 2. retry create bootable usb pendrive. Hello @jaxne we apologize for the inconvenience this has caused you. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5. If it's going to be too much work, I'm probably just going to shred the whole unit, but I think we could get a few bucks out of them if we sell them, and I'd rather not landfill the whole thing. Is it the size of the drive? One of the more interesting events of April 28th Find out how the Microsoft Surface Data Eraser tool can help you securely wipe data from your Surface devices. Flashback: April 28, 2009: Kickstarter website goes up (Read more HERE.) If you can turn on your Surface Duo, reset it to factory settings before you send it to us for service. If the Start button is disabled, check that your removable drive has a total capacity of at least 4 GB. Here is how to that. One is a Toshiba and the other I just bought for this is a PNY. Note that you need the 64bit version. I am trying to wrap my head around it and just cannot figure it out and I think I might need this knowledge again in the future. Privacy Policy. d. Release the Volume Down button. Confirm USB drive of at least 4 GB is connected. USB thumb drive selection. Your email address will not be published. This topic has been locked by an administrator and is no longer open for commenting. For example, if you are using Microsoft Deployment Toolkit (MDT), the following error is logged in the bdd.log file: wrote: Yes sir it worked very well as it was intended.Thax very much sir. Same exact issues. Sign in [!TIP] Most likely the SSD is fine. downloading link for few 64bit surface devices https://1drv.ms/u/s!AmZoRRusRV59pWA6JRKo8QkUwQE3?e=bT1yuD, Please could you send a new link for downloading the iso file cos i also tried to create the usb bootable file but it keeps failing at 5% , i need the one for 64bit , thanks, 64bit surface devices https://1drv.ms/u/s!AmZoRRusRV59pWA6JRKo8QkUwQE3?e=bT1yuD, pliz @RAJU2529 am requesting for the new download link coz this one is expired Microsoft Surface Data Eraser - Github @DanRev0519 . Partition to be erased is displayed in Microsoft Surface Data Eraser. a have a problem of formattin using eraser tool. The Microsoft Surface Data Eraser tool allows you to securely wipe data from your Surface devices. Choose the account you want to sign in with. The download size is about 360 MB. As to the partitions, you need to delete all of them during the install and the installation will recreate them. To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. Microsoft Surface Data Eraser The UEFI BIOS will also show the boot order. If the Start button is disabled, check that your removable drive has a total capacity of at least 4 GB. Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. There are plenty of applications around to securely erase data from Windows PCs. Your daily dose of tech news, in brief. "We couldn't find any drives. Step 2: Next, you need to prepare the Surface device to boot from USB. d. Release the Volume Down button. Separate option for 2021 and support for newer devices including Surface Laptop Studio, Surface Pro 8, and Surface Go 3. I'll read up on " Figure 5. After clicking the Download button, you will see a page where you can select the tool that you want to download. I thought I edited my post to state that but it looks like it didn't go through. After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: [!NOTE] Storage spaces drives are virtual, so they are listed after physical drives. Press and hold the Volume Down button. :::image type="content" source="images/microsoft-surface-data-eraser/fig4-start.png" alt-text="Figure 4.