We also ensure all reviews are published without moderation. I must be a worry to have an active leak in her home. They did do this and broke one Perlin and cracked one Rafter in my attic. FSS is committed to its customers! 0000006190 00000 n They took over 6 weeks to repair glass cracked by gardening contractor, It prevented me from opening the windows.Still can't lock it properly and severely cut my arm trying to lock it. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. Although it has taken 6 months Tracey has been amazing throughout regular communication and very caring when my son was rushed to hospital with breathing difficulties due to the condition of the flat. The team member at Stonewater called Tracey Leatherland helped my family and I apply for the Longleigh grant. Over the last 5 years they Remodeled our kitchen, laundry room, and formal. !IT WOULD BE GOOD IF YOU ACTUALLY BOTHERED TO LISTEN TO THE GOOD TENANTS, AND SHOWED US THE RESPECT WE DESERVE.NON OF US LIKE COMPLAINING, AND WE WOULDN'T IF WE WERE LISTENED TO IN THE FIRST PLACE. Dealing with ASB is a very complicated and often time consuming process, which we know can be frustrating at times. Sam has been very professional and her communication has been brilliant.I would recommend Stonewater and will be telling everyone about my experience with them. I'm glad you had a great experience with Jo in starting your tenancy. Thank you for bringing this to our attention - we'll do better to avoid a scenario like this in the future - Hani. Total mess of a company ! Hi there, I am sorry to hear about the difficulties that you and your family have experienced, and I can understand your frustration and disappointment with the situation.We would welcome the opportunity to investigate this matter further. If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. I am not a Stone water customer, but my daughter is.The level of service for repairing my daughter's ongoing water leak is atrocious. What is the complaints process? Shared owners are continually ignored and the best Stonewater can do is to apologise/sympathise and offer raising complaints to higher levels but despite requesting this on many, many occasions your complaint gets lost in the ether of excuses, staff leaving, grenfell, Covid or any other excuse they can find. 155 26 Brilliant service very helpful very well spoken will go the extra mile to help me. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. Great to hear your kind words about Gail. Give us a call, or request a free quote today. But if something has gone wrongand we havent been able to put it right, you can make a formalcomplaint to us. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. DO NOT EVER ENTER INTO SHARED OWNERSHIP WITH STONEWATER. You can also read ourComplaints, Compliments and Comments Policy and our Compensation Policy for more information about how we deal with complaints. You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. It took years to have a dangerous wall sorted out. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We're sorry that there are a few more issues to sort but we are here to help. One of them made a comate that one reason it was so hot was that the dryer vent was venting into the attic. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. 0000065964 00000 n I'll pass this onto Suzan ~ Matt. I can see that it you have been trying multiple times to have your problems heard and resolved. He came bake later and fixed the dryer vent and left. 0000001152 00000 n The reason I took one star away is because I find the virtual viewing is not quite to my satisfaction, the mobile internet at the area was quite bad, I wasn't able to communicate with the other agent properly. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. The Customer Complaint Panel who are they and what do they do? There are some things in your home which are your responsibility to look after and if they need repairing, youll need to get them fixed. We class her as our friend, as she is so helpful, kind and considerate and cheerful. Thank you, That's great! This would have been a 5 star review however I found there was a lack of communication in my experience. Thank you Tracey. The dryer is on the other end of my house. I'm really sorry that you've had to chase us for the correct email address repeatedly. A couple of days after they had left, my wife noticed that when we turn one bathroom vent on, you can hear it in the other bathroom vent. 0000092214 00000 n I ask him if Stonewater had said who was paying for it. My virtual Property inspection with Suzan was really efficient and easy. If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. We're committed to learning from every complaint we receive and improving things so we dont repeat mistakes. 0000006106 00000 n I notice some mold on a couple of the rafters. ~ Matt. These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. This year I've had nothing but issues with my boiler. You can read our current self-assessmenthere. Modern slavery and human trafficking statement. We aim to respond to all email queries within two working days. ), filed by Jason Coker. Stonewater Contractors LLC Contact Information. I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners. Hi Kim. They charged for 3 wind turbines but installed a ridge vent instead. I used A Stonewater Inc to remodel my bathroom. Find out about alterations, improvements and adaptions. Find out how we combat fake reviews. Find out more about these on Estate services. If youre not sure if your home is owned by Legal & General Affordable Homes, please contact us. QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb Hi John, thanks for your review. Featured review. We'll be in touch with you soon ~ Matt. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. Before he left, he mentioned something about Covid-19. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. Thank you so much for sharing that with us. I'm dismayed to hear of our lack of response and the distress this is causing your family. Verification can help ensure real people write reviews about real companies. 155 0 obj <> endobj Date of experience: April 18, 2023 Reply from Stonewater Stonewater Inc accepts the following forms of payment: Check, Financing Available. I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. Can anyone help? Give us a call or click to request a quote today. 0000001330 00000 n Great communication and very professional. She has been emptying a bucket of leaking water 3 times a day. After they evaluated the bathroom, it took 4 days later to get the bid. No one cares. I climbed into the attic and discovered that the Stonewater employees has connected the 2-bathroom vent ducts together. They must have a lot of work to do. Hi Steve, I'm sorry to hear this has been your daughters experience. Share your photos and videos with others to prove the truth of your words. I called the office the next day and ask the lady who answered the phone to make sure that when they sent someone out to make these repairs, that it is someone who is vaccinated for Covid-19. If you've made a complaint to us and are not happy with the outcome, you can contact the Housing Ombudsman Service after you receive our final response. Copyright Stonewater. Verified Reviews 4.9 (3) Verified Reviews Showing 1-3 of 3 reviews f M. 4.0 02/05/2014 They did say they would fix the rafter, but as of today it has not been done. Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away. I understand it must have been quiet frustrating. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). You can contact the Housing Ombudsman Service in any of the following ways: The Housing Ombudsman has put in place a Complaint Handling Code, which provides a framework to support the effective handling and prevention of complaints. We wish you well for your new home :). Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits. Yes, Stonewater Inc offers free project estimates. ^Jade, I had my telephone appointment with Tracey Leatherland, regarding a grant to help me, she was extremely helpful and genuinely kind and understood my circumstances, I would definitely recommend Tracey! 0000008594 00000 n We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. Hi Sarah. We appreciate that living with anti-social behaviour is a very difficult situation to be in, and we are committed to supporting customers when they report it to us. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. I've spoken to the retirement living management and we are arranging to come and speak to you and your mother face to face to discuss our plan of action to get you some resolution and peace. When they did, they pulled my dryer vent pipe loose inside the wall. We have notified Fortem to fix the issue as soon as possible, they should contact you with a date. So keep up the good work and remember that we all appreciate everything you do for us.From Malcolm. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. By doing this, our aim is to deliver great customer experience as often as possible. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. 0000137380 00000 n They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. DO NOT BELIEVE STONEWATER OR CONSIDER SHARED OWNERSHIP .We are so tired and have sleepless nights. I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. There was no instructions on how to read meter, even agent was not quite sure. I called Stonewater because when I had the wind turbines, it was nowhere near that hot. In April of this year, I wrote a letter to the President of Stonewater. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. Thanks Kirsty. We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! 0000000016 00000 n xref We use dedicated people and clever technology to safeguard our platform. It goes against our guidelines to offer incentives for reviews. Copyright Stonewater. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. She has been kind and supportive all the way through and very understanding. Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation. They ask me to get a moister meter and check the moister in the attic, which I have done, plus I had my AC company check it also and it is within normal range. <<65219BED45A97B489F6E77CA3104E887>]/Prev 338206/XRefStm 1152>> For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. Thanks Stonewater, for looking after my mum! To find more licensing information for your state, visit our. Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! C ii, Malcolm. Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one!