The warranty or guarantee could be on your receipt, in an email or given to you as a separate leaflet. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. only. No problems so far. Apple Distribution International Ltd. Hollyhill Industrial EstateHollyhill, CorkRepublic of Ireland, Summary of Consumer Laws in the United Kingdom. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. only. This is a user to user Apple product technical support community. Otherwise, read your Apple warranty: Apple - Hardware and Software Warranty. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. Are your electronic goods really automatically covered by a free, six-year warranty? Youre also allowed to change your mind and get a refund within the first 45 days if: After the first 45 days you can still cancel the warranty, but youll only get a partial refund - the amount youll get depends on how long ago you took out the warranty. Dont include personal or financial information like your National Insurance number or credit card details. If i buy macbook air 2020 in united states and i bring the macbook in the other country like singapore or Philippines.. the warranty is still available in their apple service center if the macbook need to repair ? They do not have to provide a reason. During the "6" years if you have the same problem and it's been serviced and documented by Apple then Apple will repair it. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. A reader tells me about a dispute with Currys over a TV bought four years ago. I feel obliged to warn people who may forgo buying AppleCare+ for this reason alone, or who are simply under the false impression that you get six years of standard Apple warranty in the EU for no extra cost, that this is only a half truth. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. call To start the conversation again, simply JavaScript is disabled. How long is the warranty on products in the UK? 1, 2 or 5/6 years It may not display this or other websites correctly. Advice can vary depending on where you live. If you havent, your guarantee may not be valid - try looking for a contact number on the guarantee, and get in touch. Consumer law is meant to cover inherent defects that were present in a product from day one, not to cover parts which have failed due to the course of normal wear and tear, and, let . provided; every potential issue may involve several factors not detailed in the conversations Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. You must log in or register to reply here. Under consumer laws in the UK, consumers are entitled to a free of charge repair and (depending on the circumstances) may be entitled to a replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. Has Brexit put your consumer rights at risk? You need to do your own research on this and not rely on the possibility of others coming to this post with possible answers or solutions to your dilemma. Im guessing youre referring to the 6 year time frame you have to make a claim against faulty goods. It's not 3 years of AppleCare though, it's their own warranty. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner. Jul 19, 2021 11:32 AM in response to KillerMrSingh, User profile for user: But there's a catch. I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. If you cant find the guarantee or warranty, contact the seller or trader and ask if they have a copy or the manufacturers contact details. We are all just volunteer Apple product users here, from all over the world, just like you. ", "Is this then covered under faulty hardware warranty?". You don't get an automatic 6-year warranty with UK consumer law, it means you have the right to ask the retailer to consider a consumer law claim for up to 6 years. I'll use my country, the UK, for my sources of information. Despite this, there is some truth in the six-year rule idea. Is the warranty valid in Turkey? If the product does not conform with the contract after one repair or replacement a consumer is also entitled to exercise a final right of rejection and withdraw from the contract by returning the goods in exchange for a refund. We use cookies to improve your experience of our website. We also use cookies set by other sites to help us deliver content from their services. There are some flaws with your argument: 1. Check your paperwork to find out how you make a claim. Thank you, iPhone battery replacement during warranty. You can change your cookie settings at any time. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Section 19: Consumer's rights to enforce terms about goods. The services will be fit for a particular purpose. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. The manufacturer has to perform a repair and document the repair. I was wondering if it was possible to get a battery replacement for my iPad under uk consumer law or if I have to pay full price for it. Advice for people affected by child abuse. If you still want to claim using a warranty or guarantee You may want to use your warranty or guarantee if you think it'll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). Under UK consumer law, consumers may choose to have defective goods or goods which do not conform with the contract of sale either repaired or replaced free of charge. The manufacturer has to perform a repair and document the repair. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. AC doesn't cover for anything. Some customers would get very angry indeed but they'd just be told that the burden of proof was on them, nomatter how much they protested otherwise or claimed to be experts in EU law. You are using an out of date browser. All postings and use of the content on this site are subject to the. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. Well, until January, I worked at the largest UK carrier. It should be noted in the first year giffgaff are also statutorily responsible as the Apple warranty is only ever non statutory. Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. I don't mean ignoring us, I mean wilfully replying to questions we weren't asking and trying to shut the conversation down which to me shows they knew they would have to replace it at their expense and did what they could to put us off. You must refund the customer within 14 days of receiving the goods back. Out of guarantee iPad battery replacement policy and cost? Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. Warranty is an extra and not a consumer right . Editor, Marcus Herbert. European law does, however, provide that all goods must have at least a two-year warranty. 2023 Consumer Rights Act 2015 - Explanatory Notes - Legislation.gov.uk macOS 10.14, Apr 18, 2020 12:33 PM in response to DanielLeCorbusier. Look out for the time limit - thisll be when the warranty or guarantee expires. To help us improve GOV.UK, wed like to know more about your visit today. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Scroll down far enough on the above page I've linked and you come across this key paragraph: Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. 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Always remember anyone can post on the MSE forums, so it can be very different from our opinion. How much does it cost to replace an iPhone 8 battery in the uk? This is because you first have to prove the fault is not down to you. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. Jul 19, 2021 8:31 AM in response to KillerMrSingh, iPad Service and Repair - https://support.apple.com/ipad/repair/service, Jul 19, 2021 11:13 AM in response to KillerMrSingh. But then after a month of use, a wire breaks. You may get an automatic 14-day cooling-off period if you signed up for the extended warranty on the phone or online - this means you can cancel the warranty and get a refund. LegalAdviceUK exists to provide help for those in need of legal support in England, Scotland, Wales and Northern Ireland. When you make a claim, youll usually need: You shouldve filled in a registration card and sent it back to the manufacturer. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. I am in Italy -- how do I contact repairs under the international warranty? You cant do this if youve already made a claim. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+. This site contains user submitted content, comments and opinions and is for informational purposes Consumer lawyer Dean Dunham investigates the truth behind the rumours. But it doesn't matter right? The goods will be of satisfactory quality. A warranty is in addition to your statutory rights and is usually something that is taken out in addition to just buying the product. You might also be able to register online. In accordance with a law known as the Statutes of Limitations, consumers have this right for six years in England and for five years in Scotland. U.K. Retailer John Lewis Offering Free Three-Year Guarantee on all Macs Let us know, Copyright 2023 Citizens Advice. When you have a problem with a product you have to bring it to the manufacturer's attention (in this case Apple) within a reasonable time. They informed him he was outside the three-year cover period so there was nothing they could do. They suggested he should take the TV back to Currys. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. A forum where Apple customers help each other with their products. I'm sure they have their own T&Cs too that will restrict its usage to a particular set of scenarios, but I expect most of which will covered. The directive is transposed into UK law by the Sale of Goods Act, and now Consumer Protection Act, both of why Ch provide greater protection than the torrents of the directive. You have legal rights for up to 6 years (5 years in Scotland) if theres a fault. I'm nearing the end of my standard warranty on my rMBP 13" which I bought second hand last year around this time. 51,111. I have the invoice, if that makes any difference. You can ask the customer for proof that they bought an item from you. Apple are liable for an Apple product under EU consumer law. Warranties and guarantees add to your legal rights. Apple Inc. All rights reserved. The consumer law only applies if there is a manufacturing defect. Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable). User profile for user: He explained that he took out a three-year warranty on the set. All rights reserved. Contact the Citizens Advice consumer helpline on0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You have rejected additional cookies. The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan or AppleCare+. It will take only 2 minutes to fill in. any proposed solutions on the community forums. The consumer law only applies if there is a manufacturing defect and Apple issue a repair program. People saying that the seller is liable are wrong. UK Consumer Law and how it works. - Apple Community Currys rejected this claim and told him there was no such rule. Copyright Refunds. How is the 6 year warranty rule based on the UK consumer rights act Today (July 2020) the Macbook Pro no longer turns on. The customer can still reject the item after its been repaired or replaced. r/apple - Let's put this EU 6 year guaranteed warranty - Reddit The 2 year eu warranty is myth. Did you ask this of the technician? It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. What exactly does this mean? Apple Products and Consumer Law Rights. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). You can find out more or opt-out from some cookies. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. Am I eligible for a repair or replacement until 6 years of delivery? But why does that make a difference? Availability of each option depends on the country in which service is requested and the location of an Apple Authorized Service Provider. ask a new question. 1-800-MY-APPLE, or, Sales and Dont worry we wont send you spam or share your email address with anyone. omissions and conduct of any third parties in connection with or related to your use of the site. The services will be provided within a reasonable time. If a repair or replacement is not possible, would impose a disproportionate burden on the seller, or could not be performed in a reasonable time and without significant inconvenience to the consumer, the consumer may choose either to have the price reduced or to withdraw from the contract by returning the product in exchange for a refund. I think you're seeking advice on the wrong question; AC doesn't cover for anything. You can also usean online form. http://www.apple.com/uk/legal/statutory-warranty/, http://www.apple.com/legal/sales-support/applecare/appmacuk.html, Horror Mystery-Adventure Paranormasight: The Seven Mysteries of Honjo Is Discounted for a Limited Time Alongside Other Square Enix Games, SwitchArcade Round-Up: Nuclear Blaze, Varney Lake, Fran Bow, Plus Todays Other Releases and Sales, Voice of Cards: The Forsaken Maiden Review A Good Starting Point, Vampire Survivors Being Adapted Into Premium Animated TV Series by Story Kitchen and Poncle, Dead Cells Clean Cut Update Out Now on PC Bringing In Two New Weapons, Speedrun Mode, and More, Grand Mountain Adventure+ Out Now on Apple Arcade, SwitchArcade Round-Up: Mugen Souls, Ninja Smasher, Omega Strikers, Plus Todays Other Releases and Sales. Now, you state 6 years but most consumer law is 2 years. Most consumer law states the first 6 months ownership. The goods will be reasonably fit for any particular purpose that was made known to the retailer (unless the retailer disputed their appropriateness for that purpose at the time). We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. Refunds. I have read somewhere that they will only change the battery, for example. Sales of this kind are known as distance selling. The TV works when you get home,. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. I want to know if anyone in the UK has successfully got their laptop repaired through the above law with Apple. We often link to other websites, but we can't be responsible for their content. Summary of Consumer Laws, the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. Read what we're saying about a range of issues. If this is an authorized Apple service repair tech then he/she would know. There isnt a 6 year warranty rule. My manager almost always refused to replace the customer's faulty iPhone unless they brought the proof that the defect existed on delivery (excluding, of course, the customers who had bought into the optional extended warranty). A forum where Apple customers help each other with their products. Read more about consumer protection from unfair trading. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. There is no European law that says goods must work for at least six years, or that you have a right to repair, refund or replacement during this period. What all this means is there is not an absolute right to a repair, replacement or refund. You may want to use your warranty or guarantee if you think itll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. What does it mean to have power of attorney? Thanks! They also told him Currys would have to either repair the TV, replace it or provide him with a refund, because under European law a buyer is covered for six years. provided; every potential issue may involve several factors not detailed in the conversations UK consumer law automatically introduces the following terms into any contract of sale for goods and/or services to consumers: The goods will match the description given of them. This means that we may include adverts from us and third parties based on our knowledge of you. KillerMrSingh, User profile for user: In April it stopped working completely so our reader, John, contacted the warranty provider. As always you can unsubscribe at any time. You only have to accept returns from the person who bought the item. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. No one here is a search engine and this is not a consumer law or consumer advocacy Website. They have another 14 days to return the goods once they've told you . Has anyone use the UK's Consumer Law? | MacRumors Forums Hi, I live in the UK and want to see if the UK consumer law can be used to a get a battery replacement for my iPad. Something went wrong, please try again later. Will the warranty of a MacBook bought in Germany be valid in Turkey? 2. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. The primary responsibility to provide a remedy is on the seller, which would be Apple if the goods were purchased from the Apple Online Store or an Apple Retail Store. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of It's typically in the low thousands however there are many caveats to that , including climatic and general charging techniques. If it turns out that there is an inherent manufacturers fault, Currys will have to help him. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. This coverage operates alongside and in addition to your statutory rights under UK consumer law. 87. Scan this QR code to download the app now. 20.3K Posts. "An Apple certified technician tells me that my logic board is broken. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. We use some essential cookies to make this website work. If the goods were purchased from a third-party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. However, if the device is not of satisfactorily quality then it wasn't when it was sold - this is the tricky bit so here is an example: You buy a new TV. Keith Doherty3. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. You may have extra rights if the document makes it look very difficult for you to claim, or the wording is particularly tricky to understand. New comments cannot be posted and votes cannot be cast. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. Check whether youll have to pay postage, packing and transportation costs if you have to send something back - the document should say. In the end we just went to Apple, paid the 280 and got it sorted for the next day. NonApple branded products purchased from Apple are also eligible for coverage under UK consumer law, but these are not covered by the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+.